Bits are the official virtual currency of Twitch. They have many uses, which is why people love purchasing them.
To buy Bits, you need to spend traditional currency. If you get charged but your Twitch Bits balance remains the same, it can be quite concerning. This is especially true if it’s your first time buying Bits.
However, this scenario is well known among experienced Twitch users, and it’s nothing you should worry about too much.
This guide will help you deal with the Twitch Bits Not Showing Up problem, so take a look at the solutions provided below.
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Fix 1: Wait It Out
Twitch has to process an enormous amount of transactions every day, which can place a strain on even such a carefully designed online platform.
Before you panic or take any further action, your best solution might be to simply wait it out. If you wait for about half an hour, you should have a better idea of whether or not your transaction will complete.
In many cases, users simply don’t notice that their transaction has been canceled or placed on hold.
If you wait and your Bits don’t seem to be showing up, open PayPal or whichever payment provider you’re using. Look at your account and see whether the purchase was completed successfully or if it has been declined.
If you have been charged and your Bits still don’t arrive, move on to the next solution.
Important note: Revenue data might not have been updated in your time zone. Twitch updates this information based on the UTC zone.
Fix 2: Confirm Your Balance On The Revenues Page
The most accurate place where you can check your Bits balance is in your revenues panel. Some users reported they couldn’t see an updated balance anywhere on Twitch except for this panel, so it is considered the most trustworthy.
To access this page, follow the steps below.
- Open Twitch on your browser and sign in to your account.
- Access your Payout Dashboard and check the balance.
If you’ve watched ads for Bits, you should see the status of any transactions made in the past. If the most recent transaction has a “rejected” status, this is probably the reason why you can’t see your balance changing.
There are many possible reasons for a transaction being rejected.
For more information on everything concerning Twitch’s Payout History Dashboard, you can look at their official guide covering the topic in detail.
Fix 3: Contact Twitch’s Support Team
If you have already confirmed that Twitch has charged you for your Bits purchase, or you were sent them as a donation (cheer), yet the balance hasn’t been updated after a day of waiting, you should consider contacting Twitch’s support team.
This rarely happens, but it’s not an impossible scenario.
What Are Fake Twitch Donations?
If you are a less experienced Twitch user, you might be unfamiliar with the concept of fake donations.
Twitch is committed to preventing fake donations from occurring, but it’s not as easy to get rid of users who abuse the refund system on PayPal and other payment providers.
It’s important to know about this because trolls use creative methods to trick streamers into thinking they have received a donation.
It’s more difficult to fake a Twitch Bits donation than to refund a real one made via PayPal, but it’s possible if you aren’t up to date with the latest tricks, such as sending fake donation messages, colored to look like the real thing.
As you can see from the methods listed above, the most common reason for Twitch Bits not showing up is simply a delay caused by Twitch or your payment provider. The best solution is usually to double-check your transaction and wait it out.
However, there are less frequent scenarios where fake Twitch donations are to blame. There isn’t much you can do about these, but hopefully they won’t be a common occurrence.