Bits are the official virtual currency on Twitch.tv. They have many uses, which is why people love purchasing them.
To buy Bits, you need to use real money. So when you get charged, yet your Twitch Bits balance remains the same, things can become slightly scary. This is especially true if it’s your first time purchasing.
However, this is a known bug amongst Twitch veterans, and it’s nothing too serious to worry about.
This guide will help you deal with the Twitch Bits Not Showing Up problem, so feel free to look at the solutions provided below.
Fix 1: Wait It Out
Twitch has to process thousands of transactions per day, which is not a number to be underestimated, even for such a well-developed and renowned online platform.
So, before panicking or taking any further action, give the old-fashioned “wait it out” solution a try. Fifteen minutes or half an hour is probably enough.
It’s not uncommon for users to simply not notice that their transaction got denied or canceled.
Before waiting it out or starting to wonder why your bits are not showing up, open your PayPal account or any other payment provider you’re using, and see whether the purchase went through or if it got declined.
If you got charged and waiting doesn’t do anything, move on to the next solution.
Important note: Revenue data might not be updated in your time zone. Twitch updates this information in the UTC zone.
Fix 2: Confirm Your Balance On The Revenues Page
The most accurate page where you can check the Bits balance is your revenues panel. Some users confirmed they couldn’t see their balance change anywhere else on Twitch besides this panel; therefore, it is considered the most accurate.
To access this page, follow the steps below.
- Open Twitch.tv on your browser and sign in to your account.
- Access your Payout Dashboard and check the balance.
If you’ve watched ads for bits, you should see the status of all your transactions made in the past. If there’s a “rejected” status on the last one made, that might be the reason you don’t see your balance changing.
The reasons for the transaction being rejected can be different for every scenario.
For more information on everything related to Twitch’s Payout History Dashboard, you can take a look at their official guide covering this topic in detail.
Fix 3: Contact Twitch’s Support Team
If you already confirmed that Twitch charged you for your Bits purchase, or they came in the form of a donation (cheer), yet the balance still doesn’t update even after a day of waiting, you should consider contacting Twitch’s support team.
This rarely happens, but it’s not an impossible scenario.
What Are Fake Twitch Donations?
If you are a newer Twitch user, you’re most likely unfamiliar with the concept of fake donations.
Although Twitch committed to preventing fake donations from happening, it’s not as easy to get rid of those who abuse the refund system on PayPal and other similar payment providers.
It’s important to know this because trolls have creative ideas to trick streamers into thinking they received a donation.
It’s more difficult to fake a Twitch Bits donation than fake a real one made through PayPal, but it’s still possible if you aren’t up to date with all the latest tricks, such as sending colored messages in chat with fake donation text.
As you can see from the methods listed above, the reason for Twitch Bits not showing up is usually just a delay caused either by Twitch or your payment provider. The best solution is almost always double-checking and waiting it out.
But, there are rarer scenarios where fake Twitch donations come into play, and there’s not much you can do about it. Hopefully, this won’t be a common occurrence for you!