There are many errors reported by members of this famous platform’s community, most of which we cover and explain in our comprehensive Roblox error list guide.
One of those errors is the one known for its unique 264 code, an issue that indirectly suggests your account’s security may have been compromised.
If you’re willing to learn more about the Roblox 264 error, keep on reading as we cover everything you need to know about it in the guide that follows.
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The Problem Explained
Much similar to the 273 Roblox error that we cover in one of our guides, the 264 code triggers when the Roblox authentication servers detect another device using the same account.
This is when the user gets presented with a panel with the following message: “Same account launched game from different device. Reconnect if you prefer to use this device. (Error Code: 264)”
The user then has only one option left, which is to press the Leave button, ultimately allowing the other device to keep the login session.
Now, in some cases, this is a significant security concern, but most of the time, it’s just a false alarm caused by one of the following things:
- The user forgot their account logged in on a public PC
- The Roblox authentication servers “glitched out” and the error is simply a bug
- The user is logged in from multiple devices they own, such as a smartphone and an Xbox, while also in an active session on the same account from their computer.
There are simple answers for this issue, and if you’re currently addressing it, we recommend examining the upcoming sections to discover how to resolve it.
Fix 1: Change The Login Credentials And Relog Into Your Account
The most unlikely but still very dangerous scenario is that someone managed to log into your account and can now play without your permission or worse.
This is why as a first fix for this problem, we recommend changing your password and then logging out of your account from all other devices besides the one you’re using at the moment.
Here’s how you can do that.
- Log into your Roblox account. Go to the Settings panel which can be accessed by clicking the cogwheel icon located in the upper-right corner of the website.
- Click on Account Info which is on the left side, and then click on the Change Password button.
- Enter your current password and then confirm the new password twice.
- Save the changes and exit the window.
You’ve now changed your Roblox password. The next thing we recommend is forcing a logout from all other devices.
Here’s how to do that:
- Log into your Roblox account if you’re not already logged in. Open the Settings page just like you did in the previous steps, by clicking the Cogwheel located in the top-right corner.
- Click on Security in the left-bar menu, then scroll down until you see the Secure Sign Out option.
- Click on the Sign Out button and press OK to confirm the action.
Now your account is logged out of all other devices. You should no longer worry about its security or the 264 error, as the only active session will be the one you start now after you’ve done the changes.
Fix 2: Clear The Roblox Cache Files
If for some reason the method above didn’t help you solve the 264 Roblox error, it could be a bug and not an actual double-session issue with your account. To fix this bug, we recommend clearing the Roblox cache files, as that’s what helped other users the most.
To do that, follow the steps below:
- Press Windows + X on your keyboard at the same time to open the Windows list of options. From it, select Run by clicking on it with your mouse.
- Within the Run box, type in: %temp%Roblox and press the OK button.
- Now the Roblox data folder is open on your screen. Select all files within by using the Ctrl + A shortcut on your keyboard. Then, delete them by pressing Shift + Delete on your keyboard.
You may need to confirm the action by pressing Yes when Windows asks if you’re sure that you want to permanently delete all items in the folder.
After deleting the files, you’ve successfully cleared the Roblox cache that may have been causing the 264 problem.
You can now log out and then log back in to your Roblox account, and then join a server.
The 264 error should no longer appear while you’re playing.
Now you know everything there is to know about the Roblox 264 error which is easily solvable but can sometimes be alarming due to the possible indication that your account has been compromised.
By applying the methods above, you should be able to fix it with ease and get back to uninterrupted playing.