Discord is one of the most popular voice communication tools right now. It is useful for a lot of situations and it serves a purpose to schools, companies, and most importantly, gamers.
However, like with any other communication program, there are bound to be some issues.
You sit down on your computer to finally play a few games with your teammates, but the plan fails because your audio starts cutting out. Very frustrating. Closing it and opening again doesn’t seem to fix it, so what can you do?
Well, here are some of the things you could do that have proven to be a reliable fix in the past for a lot of users.
Fix 1 – Update Discord
Discord is a huge platform that supports millions of users at the same time. Because of this, the development team is constantly working to deliver updates that bring new features, performance and audio quality.
Unfortunately, sometimes, those updates can break some things instead of improving them.
So, if you are having problem with voice cutting out when talking in Discord, don’t fret, it may not be a problem on your end.
Fixing this problem will require you to update to the latest version. Here’s what you will need to do:
- Open Discord
- Click on the Update Discord icon in the top-right corner of the window
- The app will automatically update and restart
Sometimes, the dedicated button for updates might be missing, but you can still use alternative method.
- Open Task Manager by pressing Ctrl + Shift + Esc
- Find the “Discord (32 bit)” process in Task Manager and click End Task at the bottom right
- Start the application again and it should update automatically
That’s it. You now have the latest version of Discord and your audio problems should be fixed now. If not, continue to the other fixes on this article.
Fix 2 – Check Audio Settings
The fix to this problem might be simpler than you think. The settings might have reset to defaults or you might have altered them by mistake. Either way, here’s what you will need to adjust.
- Click User Settings at the bottom-left corner, next to the Mute and Deafen icons.
- Under App Settings, select the Voice & Video tab
Adjust input sensitivity
From here, you will need to check your input sensitivity. That’s usually the most common culprit. The simplest solution is to just allow the application to automatically determine the input sensitivity.
Otherwise, you can leave it disabled and with a bit of trial and error, determine the best input sensitivity manually. Usually, anything between -60dB and -45dB should be fine.
You can determine whether Discord is picking up your microphone with the yellow and green bar under this setting. If the mic is not picking up, you will need to continue troubleshooting.
Adjust Input and Output Device
Above the Input Sensitivity setting, there’s options for Input (microphone) and Output (speakers, headphones) Devices.
If you don’t have any problem with receiving audio on your headphones or speakers, there is no need to touch the Output Device option. For those that do, click on the dropdown list and make sure the correct device is selected.
The same applies for the microphone. Ensure that the correct microphone is selected.
While you are here, you can adjust the Output Volume to hear your friends better. Increase the Input Volume option if your friends can’t hear you properly.
Fix 3 – Update Audio Drivers
If none of these fixes above are working for you, the issue might be with your computer or hardware. To check whether the problem is not hardware-based, you will need to update your Audio Drivers.
- Go to Windows Start Menu, search for Device Manager and open it
- A new window will open with a list of all of your PC hardware. You should expand the Audio inputs and outputs tab
- The tab will expand into a short list consisting of all your audio devices. Most probably, only two, the microphone and speakers (or headphones)
- Right click the device that is causing the issues and press Update driver.
- Another window will pop-up. On it, you will need to press Search automatically for update driver software
The process should be complete after a few minutes and the problem with the audio cutting out on Discord should now be gone.
Fix 4 – Uninstall Discord
If none of the above fixes are working, you might have to do something a little bit more drastic such as uninstalling the application completely. Here’s what you have to do.
- From Start Menu, search for Add or Remove programs
- Search for Discord in the newly opened window, click Uninstall and follow through the steps
- Once the uninstallation process is completed, download a brand new setup from the official Discord website
- Go through the installation and launch the app
After successfully reinstalling Discord, every setting should be reverted to defaults and you shouldn’t have any further audio issues.
Fix 5 – Check Windows Microphone Privacy Settings
A Windows 10 update in the past caused a lot of privacy settings to be reset or adjusted to off. Because of this, a lot of users had trouble establishing communication on any voice platform.
This might be the reason why your microphone is not picking up which is why you should try this fix.
- From Start Menu, click on the Settings Icon right above the Shut Down button
- Once in settings, go into Privacy and scroll on the left-side of the window until you see the Microphone tab.
- Make sure that the Allow desktop apps to access your microphone and allow apps to access your microphone options are both enabled.
Fix 6 – Try a Different Discord Server
One of the reasons why you are having trouble hearing your friends might be because of a bad server. To test that, you can either join a different Discord Server, or you could change the region of the server. Or ask the admin to do so.
Fix 7 – Check Hardware
If all else fails, the culprit this time around might be the hardware. Your headphones, speakers or microphone might not be working properly.
The best way to check is to plug-in another set of headphones in your computer. If they work, it is most probably a hardware issue.
To test even further, you can plug the original headphones into a different PC and see whether they work there.
With enough trial and error, one of these fixes is bound to resolve your audio cutting out fixes. If the problem persists, there might something wrong with the audio card on the motherboard itself.
In this case, you will have to request a RMA or look for professional repair services.