Spending money on a disappointing product is never a good thing. It’s easy to get lured into a regrettable purchase by a great trailer or marketing campaign.
Sometimes a poor release is unavoidable and you might want to support the developers as they try to fix the game. However, there are also instances where a game is knowingly released incomplete or has been promoted using false advertising.
This short guide explains how to request a refund for a game on Steam. If you have recently made a purchase and feel the price is not justified by the quality of the product, you can take action. You can easily receive a refund. Here’s how:
Table of ContentsShow
Rules For Requesting A Game Refund On Steam
Requesting a refund on Steam is simple, but there are several things you should know before attempting to get your money back.
You can only get a refund if you:
- Are requesting the refund within two weeks of your purchase.
- You haven’t played the game on Steam for a total of more than two hours.
Rules for refunding a pre-purchased title:
- If you have pre-paid for a title that is due to release in the future, you can request a refund at any time before the game releases.
- If the pre-purchased game is released and you play it, the two-week and two-hour rules apply.
Refunding in-game purchases are possible if:
- You haven’t consumed or modified the purchased item.
- You haven’t traded or sold the purchased item to another account in-game.
Valve will refund any in-game items you purchase within 48 hours if they developed the game. However, if third-party developers made the game, that developer would have to manually enable refunds of in-game items. Keep this in mind when making purchases.
Valve isn’t responsible for any in-game refund requests in titles that aren’t developed by themselves.
Steam has often displayed an understanding of events and circumstances that are “outside” their official policy. For example, Cyberpunk 2077 had severe and well-documented technical issues upon its release. Many Steam users received refunds for the game, despite having played it for more than two hours, given the number of issues.
It’s fair to say that Steam’s policy is quite generous. If you believe you should receive a refund for a game you have purchased, here’s how to secure one on Steam.
How To Get A Refund On Steam
Now that you know about Steam’s refund policy, here’s a step-by-step guide on how to request a refund.
You can do this from either your browser or your Steam client. Use whichever method is more convenient for you.
- Open Steam on your PC and log into your account.
- In the top left corner of the window, find and click on the “Help” button. Click on “Steam Support”.
- You should see a Steam Support section asking “What do you need help with?”. Click on “A Purchase” or “Purchases” if you want to request a refund.
- You will see a list of all the purchases you’ve made on Steam since opening your account. Select the product you wish to have refunded. As you can only refund recently purchased games, it should be among the first items on the list.
- You will be asked to choose from a list of the more common problems users face with the specific game or similar products. If none of the given options are relevant, you can skip this step and move onto “I would like a refund.”
- Complete the form and provide feedback to help Steam in the future (optional). Select where you want to receive your funds in the dropdown menu. If you intend to buy something else on Steam, it’s quicker for the funds to be refunded into your Steam Wallet. Otherwise, you can choose your credit card.
- After submitting the request, you will receive a confirmation e-mail from Steam. Now you just need to wait for a response from Steam.
In this guide, we have explained how to return a game on Steam. Use this feature if you are unsatisfied with a purchase, but don’t abuse it; Steam might flag your account if you repeatedly ask for refunds! Some users intentionally play a game for less than two hours, then return it to buy a new one, which violates Steam’s policy.
Steam flags these accounts for suspicious behavior and may refuse to give them any further refunds.
Remember, the refund process is very similar on a web browser, but this guide describes the in-app method. The majority of people use the Steam client, instead of accessing the platform through their browser.