Spending money on a product that isn’t as great as the trailer and marketing team suggested is disappointing, to say the least.
Although supporting the developers is important, users definitely don’t like paying for things that aren’t complete or happen to be the product of false advertising.
This short guide will show you exactly how to request a refund for a game on Steam. So if you’ve recently purchased something and feel like the price doesn’t justify the quality of the content, have no fear. You can get your money back easily. Here’s how:
Rules For Requesting A Game Refund On Steam
Requesting a refund on Steam is easy, but there are a few things you should know before attempting to get your money back.
You can only get a refund if you:
- Are requesting this within two weeks of your purchase.
- Haven’t played the game on Steam for more than two hours.
Rules for refunding a pre-purchased title:
- If you’ve pre-paid for a title that’s due to release in the future, you can ask for a refund at any time before the release of that game.
- If the game you’ve pre-purchased releases, and you end up playing it – the aforementioned two-week and two-hour rules apply.
Refunding in-game purchases are possible if:
- You haven’t consumed or modified the purchased item.
- You haven’t traded or sold the purchased item to another or account in-game.
An important note: Valve happily refunds any in-game items you’ve purchased within 48 hours if they developed the game. However, if a third-party team developed the game, that developer would have to manually enable refunds of in-game items. Be sure to check!
Valve isn’t responsible for any in-game refund requests in titles that aren’t developed by themselves.
It’s also worth mentioning that Steam often has an understanding of events and circumstances that are “outside” their policy. For example, Cyberpunk 2077 had some very technical issues performance-wise upon release, especially for consoles. And so, a lot of users managed to get their refunds for this game, despite the fact they’ve played it for more than two hours.
All in all, Steam’s refund policy is pretty generous. Now with that out of the way, here’s how to return a game on Steam.
How To Get A Refund On Steam
Now that you know more about Steam’s refund policy, here’s a step-by-step guide on how to request a refund for games on Steam.
Please note that you can do this both from your browser and your Steam client. Use the method which is the most convenient for you.
- Open Steam on your PC and log into your account.
- In the top left corner of your screen, locate and click on the “Help” button. Select “Steam Support” and click on it.
- You’ll be greeted with a Steam Support section that asks, “What do you need help with?” so you should click on “A Purchase” or “Purchases” because we’re looking to request a refund.
- You are now presented with a list of all purchases you’ve made on Steam throughout the history of your account. Select the item you wish to have refunded. If you’ve purchased the game just recently, it should be amongst the first few items on the list.
- You will be asked to choose one of the more common problems users face with that particular product or other ones similar to it. If none of the pre-set options are adequate, you can skip that step and go straight to “I’d like to request a refund.”
- Fill out the form and provide Steam feedback to help them out in the future (optional), and select where you want your funds to be sent from the dropdown menu. If you are planning to buy something else on Steam, it’s probably more convenient for the funds to be directly refunded to your Steam Wallet. If not, choose your credit card.
- After submitting the request, you will get a confirmation e-mail from Steam. At this point, you only need to wait for Steam’s answer.
In this guide, we’ve learned how to return a game on Steam. Use this feature whenever you purchase something you are unsatisfied with but don’t abuse it, as Steam may flag your account if you do so! Some users try to play a game for less than two hours and then return it to buy a new one, which directly abuses Steam’s policy.
Steam flags these accounts for suspicious behavior and may prevent future refunds completely.
Don’t forget: the refund process is very similar on browser, but this guide featured the in-app method as most people are using the Steam client instead of accessing the platform through their browser.