Fix: Can’t Connect To EA Servers

Having trouble connecting to EA servers? Don't worry, you're not the only one with this issue so we've made this handy guide to help you fix it.

Electronic Arts, or also known amongst the gaming community as EA, is a world-leading company for video game development, publishing, and distributing.

The company has its gaming platform, Origin, with thousands of monthly active users despite the serious competition it faces.

All games under the name of EA use the company’s servers to provide a flawless multiplayer experience to their users, but that’s not always the case.

Sometimes, players are unable to connect to EA servers, even when competitive games such as Apex Legends are in question. This can be a significant problem for the company’s reputation.

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The Problem Explained

EA Electronic Arts logo

Most of EA’s games are playing competitively, especially Apex Legends which is their most played title and also considered a product with a lot of potential for an ESport scene.

Due to the nature of this game being very competitive, it’s somewhat unacceptable for such server issues to happen as often as they do.

Luckily, when your game fails to connect to EA’s servers, there are quite a few things you can do to overcome the problem.

Before we get into the fixes, there are a few important things you need to know:

  • EA’s servers may be down for maintenance at the time of your attempt.
  • Your internet connection may be down or underperforming at the time of your attempt.
  • You may have active proxies or VPNs preventing you from connecting to EA’s servers.

If none of the things mentioned above are the cause of the problem, then you might be facing a bug. In that case, try the solutions listed below.

Fix 1: Restart Origin (And Run It As Administrator)

If you launched your game through Origin, the first and easiest fix you should try is restarting the app.

Upon exiting it, make sure to run the app again with administrator privileges. See the image below for further guidance.

Origin Run as administrator
Running Origin as administrator – Windows 10.

When the app launches, start the game you wish to play and see if the problem is still there.

Fix 2: Clear Origin’s Cache

If you launched the game through Origin, clearing the app’s cache can help you solve the problem. Multiple users confirmed that it did.

Here’s how to do it:

  1. Close Origin if it’s running on your PC. Double-check by using the Task Manager to make sure all Origin-related processes are closed.
  2. Press Windows + R on your keyboard at the same time.
  3. In the command box that opened, type in %ProgramData%/Origin.
  4. Press OK at the bottom to initiate the search.
    typing in "%ProgramData%/Origin" without quotation marks and pressing OK
  5. In the folder that opens, delete everything except the folder named Local Content. After deleting the files, close the window.
  6. Press Windows + R on your keyboard at the same time.
  7. In the command box that opened, type in %AppData%. Press OK at the bottom to initiate the search.
    typing in "%AppData%" without quotation marks and pressing OK
  8. The “Roaming” folder will automatically open. Delete the Origin folder here. Then, in the address bar, click on AppData, open the Local folder, and delete the Origin folder from there as well.
    clicking on AppData
  9. Restart your PC and run Origin with administrator privileges once your system fully boots up.

You have now successfully cleared Origin’s cache, and the “Can’t Connect to EA’s Servers” problem should no longer cause any trouble.

Fix 3: Update Your Game To The Latest Version

If you have automatic updates disabled for the game you’re playing, you may not be able to connect to EA’s servers and start a multiplayer session.

The reason for this is quite simple. Your game version is different from the one EA’s servers run. Therefore, you are not able to play with others until you download the update. Your local game version needs to match the live version.

Fix 4: Add Origin And The Game As An Exception In Your Firewall Settings

Your firewall could be preventing Origin and the game you’re playing from establishing a connection to EA’s servers.

To ensure this isn’t happening, add both the client and the game as an exception in your Firewall Settings.

  1. Click on the search icon located in the bottom-left corner of your taskbar. Type in “Firewall & Network Protection” and press “Enter” on your keyboard.
    Typing in "Firewall & Network Protection"
  2. Once the panel opens, click on “Allow an app through firewall” from the list of options.
    clicking "Allow an app through firewall"
  3. Click on the “Change Settings” button, just like the image below suggests, to make the list editable and permit yourself to add a new app to it.
    Allowed apps Change settings
  4. Click on the “Allow another app” button located at the bottom of the panel. This will open a new window in which you’ll need to add the app, in this case, Origin and the game you’re playing, by either specifying the path or using the “Browse” function to search for it in File Explorer.
    Allowed apps Allow another app
  5. Upon finding the app, finish by clicking the “Add” button located at the bottom of the window.

Now start Origin as Administrator and launch the game once more. The problem should no longer exist, and your game should connect to EA’s servers without further issues.

Conclusion

Being unable to connect to EA’s servers can be a frustrating issue. In most cases, this means that you are unable to play the games you’ve purchased.

Luckily, by applying the solutions listed in the guide above you will be able to solve the problem. If none of the methods listed above helped, then the problem might be on EA’s end.

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Bojan Veselinovikj
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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.