Fix: Origin Cloud Sync Error

Is Origin giving you the "Cloud sync error" for some reason? No worries, here's the ultimate guide on how to fix the Origin cloud sync error with ease.

Saving your progress is undoubtedly one of the most important features of video games. It has existed in some form for almost as long as gaming itself.

Even some of the earliest games had this feature, dating back to 1986 when The Legend of Zelda was released. Zelda was the first video game that allowed you to save your progress.

Decades later, we still depend on save systems to preserve our game data. However, instead of storing the information on a cartridge, platforms such as Origin now use advanced, cloud-based services.

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The Problem Explained

When it comes to multiplayer games, syncing your profile information with the game’s cloud server is essential.

When this process fails, you will usually be unable to continue playing in multiplayer mode. This can also impact your single-player experience.  

Unfortunately, this problem affects many Origin users at some point. It is caused by a platform-based bug.

Origin Cloud Save Conflict Prompt
Origin – Cloud Save Conflict Prompt.

Fortunately, despite this issue being quite frustrating, its solutions are simple and easy to apply. To learn more, read on to check out our list of proven, working fixes.

Fix 1: Run Origin As Administrator

Users have reported that running Origin as an Administrator helped them overcome minor problems with the app.

Even if this doesn’t immediately help you fix the Origin Cloud Sync Problem, we recommend always running Origin with administrator rights on Windows.

If the Origin client needs to make a change on your system but doesn’t have the necessary permissions to do so, you will likely encounter an error.

Be sure to right-click your Origin icon and select Run as Administrator each time you launch the app, even while you apply the other fixes listed below.

Origin Run as administrator

Doing this can sometimes fix the problem right away. If it doesn’t, there are still many other methods to try.

Fix 2: Go Into Offline Then Back Into Online Mode

This method might seem strange to those who aren’t very familiar with the Origin client. However, experienced users have applied it to fix many problems on the platform, and it often works perfectly.

To activate offline mode in the Origin app, follow the steps below:

  1. Run the Origin client on your PC. Make sure you run it as an administrator, as shown in Fix 1.
  2. Log in using your e-mail address and password.
  3. When you reach the home screen, click Origin in the top-left corner, then choose Go Offline from the list of options in the dropdown menu. See the image below for further guidance.
    Origin Go Offline
  4. Open the dropdown menu again by clicking Origin in the top-left corner. This time, choose Go Online from the same menu.
  5. Launch your game and see if the problem is gone.

After applying this fix, you should be able to start your game without experiencing the Origin Cloud Sync Error again. If you still can’t, move on to the other fixes listed below.

Fix 3: Restart Your Router

Connecting to the Origin Cloud server requires an internet connection. However, being connected to the internet doesn’t guarantee that you will successfully establish communication with the Origin service.

Sometimes, there can be an issue inadvertently caused by your ISP (Internet Service Provider), which prevents you from playing your games.

To ensure this isn’t the case, we advise that you do the following:

  1. Press the power button on your router to turn it off.
  2. Wait for approximately five minutes to pass.
  3. Turn on your router again to restore the internet connection.
  4. Run Origin as administrator and see if the problem is now gone.

The cloud sync problem should no longer occur. If it does, move on to the next fix, which is clearing the app’s cache.

Fix 4: Clear Origin’s Cache

This method is the most complicated on the list, but it solves almost every problem with the Origin client when done correctly.

Here’s how to clear Origin’s cache:

  1. Close Origin if it’s running on your PC. You can use the Task Manager to ensure all Origin-related processes are closed.
  2. Press Windows + R on your keyboard.
  3. In the command box that appears, type in %ProgramData%/Origin
  4. Press OK at the bottom to start the search.
    typing in "%ProgramData%/Origin" without quotation marks and pressing OK
  5. In the folder that opens, delete everything except the folder called Local Content. After deleting the files, close the window.
  6. Press Windows + R on your keyboard.
  7. In the command box that appears, type in %AppData%, then press OK at the bottom to begin the search.
    typing in "%AppData%" without quotation marks and pressing OK
  8. The “Roaming” folder will open automatically. Delete the Origin folder here. Then, in the address bar, click on AppData, open the Local folder, and also delete the Origin folder from here.
    clicking on AppData
  9. Restart your PC and run Origin with administrator privileges once your system fully boots up.

You have now successfully cleared Origin’s cache, and the Cloud Sync Error should no longer cause any issues when trying to launch your games.

For more information on how to clear your cache for any Electronic Arts software, as well as a guide on how to do this on other operating systems, check out this official post on EA’s website.

This solution was recommended by an experienced Origin user in a thread addressing this problem on the official Electronic Arts website.

Fix 5: Reinstall Origin

Reinstalling Origin can help you overcome many frustrating problems, such as updates failing to download, your friend list disappearing, and the Origin Cloud Sync Error.

There are two ways to do this, as stated in this official article from EA. We recommend the easy way, which uses the “Apps and Features” section in Windows, previously known as Control Panel.

If you are an advanced user and want to uninstall using the slightly more complicated method, you can follow this official step-by-step guide by EA.

Once you have uninstalled Origin, you can download the latest client version from the official website and install it again.

Conclusion

Now you know how to overcome the Origin cloud sync error, one of the most frustrating issues on the platform preventing users from playing their purchased games.

If none of the methods in this guide seem to help, your best option is to contact Origin’s support team, and you should not hesitate to do so.

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Bojan Veselinovikj
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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.