Despite competing for users with strong rivals such as Steam and Battle.net, Origin maintains a healthy monthly active user count.
Unfortunately, the app is not flawless, and users have reported some concerning errors on official forums and tech-support websites, hoping to find possible answers.
One of these problems is the notorious 9:0 Error on Origin, which we will look at in this guide.
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The Problem Explained
To play a game on Origin, you first need to download the content and complete the setup on your PC. This will install all the files required to start the game.
However, a common error prevents users from playing their purchased games. Many of these users are very unhappy, as evidenced by this Reddit thread.
The issue is made worse by users not receiving refunds for the games they purchased but can’t play due to the 9:0 Origin error, even after contacting the support team.
What’s the solution to this unpleasant problem? You can find out in this guide.
Fix 1: Delete The “libeay32.dll” File From Your System
This is an official fix provided by an Origin Support representative, first posted in this thread on the official Electronic Arts forum.
To apply this method, follow the steps below:
- Exit Origin if it’s currently running on your PC. You can do this using Task Manager.
- Delete the “C:\Program Files (x86)\Origin\libeay32.dll” file from your PC.
- Update Origin via the app or download the latest version from the official website.
- Run Origin again. The problem should now be gone.
Note: If you can’t delete the “libeay32.dll” file mentioned in Step 2, close OriginWebHelper first and then try deleting the file again.
You can close OriginWebHelper by opening Task Manager (Ctrl + Shift + Esc), clicking on Details, selecting OriginWebHelper from the list, then choosing End Task in the bottom-right corner of the window.
Note: After installing the latest Origin version, as instructed in Step 3, we recommend rebooting your PC before starting Origin again. After the reboot, run Origin with administrator privileges.
A possible reason for this error is Origin lacking the necessary privileges to modify files on your hard drive, as stated by the installer. Running Origin as Administrator can help overcome this problem.
Multiple Reddit users confirmed this fix in a popular thread addressing this Origin problem.
Fix 2: Download The Latest .NET Framework Version
This is another confirmed fix that is easy to do and can help greatly. Even without the Origin error, having the latest version of the .NET Framework installed on your PC is recommended.
To do this, follow the steps below:
- Visit Microsoft’s Download Center and download the latest version of the .NET Framework.
- Run the installer and wait for the process to complete.
- Once the installer finishes, reboot your PC and run Origin again (as administrator).
Note: If you still experience issues and Origin refuses to update or install, you might need to enable the .NET Framework in your Windows settings.
Here’s how to do that:
- Right-click the Windows icon on your taskbar (bottom-left corner) and select Apps and Features from the menu.
- On the right side, in the “Related settings” section, select Programs and Features.
- Here, click Turn Windows features on or off from the menu on the left.
- In the Windows Features panel, ensure that the latest version of the .NET Framework is selected. If it isn’t, tick the box next to it to enable the feature, then finish by clicking OK at the bottom of the window.
- Reboot your PC for the changes to take effect. You don’t need to reboot if the feature is already on.
After your system boots up, run Origin as an administrator and see if the problem is gone. You should no longer experience the Origin 9:0 error.
Fix 3: Clear Origin’s Cache
This is another easy-to-follow fix that won’t take much of your time. Clearing Origin’s Cache is known to solve numerous problems with the client, including the 9:0 Error.
To clear Origin’s cache, follow the steps below:
- Close Origin if it’s running on your PC.
- Press Windows + R on your keyboard.
- In the command box that appears, type in “%ProgramData%/Origin” without quotation marks.
- Press OK at the bottom to begin the search.
- In the folder that opens, delete everything except the folder called Local Content. After deleting the files, close the window.
- Press Windows + R on your keyboard.
- In the command box that appears, type in “%AppData%” without quotation marks. Press OK at the bottom to start the search.
- The “Roaming” folder will automatically open. Delete the Origin folder here. Then, in the address bar, click on AppData, open the Local folder, and also delete the Origin folder from there.
- Restart your PC and run Origin with administrator privileges once your system fully boots up.
You have now successfully cleared Origin’s cache, and the 9:0 error should no longer cause any issues when installing or updating your games.
For more information on clearing your cache for any Electronic Arts software, as well as a guide on how to do this on other operating systems, check out this official post on EA’s website.
The 9:0 error code on Origin can be frustrating as it prevents you from downloading and playing the games you’ve purchased. You now know all the proven solutions to help you overcome this problem.
If you need any further assistance with bugs or features on the Origin platform, don’t hesitate to contact the official support team.