Twitch wouldn’t be as successful as it is without its strong social aspect.
Chatting with other users while watching broadcasts is one of the most engaging and important features of the platform, and makes streaming even more enjoyable.
What if the Twitch chat stops loading and won’t connect regardless of what you do? This issue could ruin your enjoyment of otherwise entertaining streams.
This guide has the solutions you need to overcome the problem, so keep reading if this bug has been troubling you lately.
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The Problem Explained
When you open a stream on Twitch, the first thing you will see is the chatbox. If everything works as intended, you will be automatically connected to the room. Then it’s just a matter of using your keyboard to interact with other users.
Unfortunately, this isn’t always the case, as the Twitch chat not loading and connecting error affects many users. Watching a stream without being able to talk to other users can be rather dull.
What can be done about this problem?
Fix 1: Refresh The Page
Before you attempt some of the more complex fixes, you should try this one as it requires the least amount of time.
Refreshing the page is quick, easy, and, most importantly, it can solve the Twitch Chat Not Loading bug. To refresh the page, follow the steps below:
- Open Twitch in your browser and sign in to your account.
- Click on a stream to open it and see if you automatically connect to the chat room. If the chat doesn’t work, refresh the page in your browser.
- Use the refresh button on your browser or press the F5 keyboard shortcut.
The problem should no longer occur. However, if you still can’t connect to the Twitch chat room, you can try some of the following solutions.
Fix 2: Check Your Internet Connection
Watching a Twitch broadcast when the stream keeps stuttering can be difficult to enjoy. Sometimes, a slow internet connection is the cause of the problem.
This doesn’t necessarily mean you are receiving slow speeds from your internet provider. A weak Wi-Fi signal might also result in the chat not loading or connecting.
There is a quick and simple way of knowing whether or not this is the case. If your connection is too weak, it’s unlikely that the stream will load properly either. If the broadcast keeps buffering or stuttering, your internet speed or signal strength is likely to blame.
On the other hand, if the stream loads and plays smoothly but the chat doesn’t connect, you are probably dealing with a bug and should try the other solutions below.
Fix 3: Clear Your Browser’s Cache And Cookies
Countless users have discovered that having a corrupt file in their browser cache and cookies directory can lead to multiple problems, especially on Twitch.
This is why the possible solutions for many Twitch problems include cleaning these files. If you haven’t cleared them a while, it’s always worth trying; it can fix the problem easily without wasting any unnecessary time.
This fix was also confirmed to work by a Reddit user, as shown in the screenshot below.
Here’s how to do this if you are using Chrome:
- Open Chrome on your PC and click on the three vertical dots in the top-right corner.
- From the dropdown menu, choose Settings to open the configuration panel.
- Scroll down until you see the Privacy and Security section. Choose Clear Browsing Data to access the final window where you will do the cleanup.
- Tick the boxes next to the three available options, as shown in the image below. Finish by clicking on Clear Data in the bottom-right corner. Make sure to select All time in the time range field.
Restart your browser and open Twitch again. View a stream and see if the chat automatically connects. The problem should be gone.
Fix 4: Disable Your VPN
Many Twitch users, especially those who have been using the platform for a long time, use Virtual Private Networks (VPNs) to avoid advertisements and to access premium content.
However, VPNs can also result in a slower connection, which is often enough to cause the Twitch Chat Not Loading issue. If you are using a VPN, it’s worth temporarily disabling it as part of your troubleshooting.
Ironically, activating a VPN can also help you overcome this problem by changing your location. It’s something else that is worth trying if you aren’t already using one.
Try both methods and, hopefully, you should be able to get rid of the bug. Some VPNs offer faster connections than others, so it can be worth trying a different product.
If you are unsure which VPN to choose, we have a guide exploring this topic thoroughly.
Fix 5: Restart Your Router Device
There isn’t much to explain about the timeless “turn it off and back on” solution. Even so, it can be a very simple answer to problems that are otherwise difficult to deal with.
The Twitch Chat Not Loading issue is no exception to this, as restarting the router has been reported as a viable solution.
To do this properly, you should power off your router, wait five minutes, then turn it back on.
These are all the known solutions for the Twitch Chat Not Connecting issue. Hopefully, applying one or all of them will help you overcome this troublesome issue on the Twitch platform.
Although some users refuse to believe it, the problem is often not on Twitch’s end, so keep this in mind as you look for a solution. Your internet connection or Wi-Fi signal might be responsible for the issue.