Fix: Twitch Chat Not Loading/Connecting

Twitch isn't Twitch without the Twitch chat and community. If your Twitch chat is not loading or connecting, then this guide will help you solve the issue.

Twitch wouldn’t be as successful as it is if it wasn’t for the social aspect. Without a doubt, chatting with others while watching broadcasts is one of the most significant features on the website, and it makes streaming so much better in every way.

But what if the Twitch chat stops loading and doesn’t connect no matter what you do? Well, then you have a significant entertainment-ruining problem on your end.

Luckily, this guide has the solution you need to overcome the issue, so feel free to keep reading if this bug has been troubling you lately.

The Problem Explained

Upon opening a stream on Twitch, the first thing you’ll see is the chatbox. If everything works as intended, you’ll automatically be connected to the room. Then, interacting with other users is just a few keyboard clicks away.

But, this isn’t always the case, as the Twitch chat not loading and connecting error can be pretty common. Also, watching a stream without being able to talk in the chat room is rather dull.

A Reddit user addressing the chat-not-loading bug on Twitch

So, what can be done about this problem?

Fix 1: Refresh The Page

Before you attempt some of the more complex fixes, it’s worth trying this one since it takes the least of your time.

Refreshing the page is quick and easy, and most importantly, it can solve the Twitch Chat Not Loading bug. To do this, follow the steps below:

  1. Open Twitch.tv on your browser and sign in to your account.
  2. Click on a stream to load it up and see if you automatically connect to the chat room. If the chat doesn’t work, refresh the page in your browser.
  3. Use the refresh button on your browser or the F5 keyboard shortcut.

The problem should no longer persist, but if you still can’t connect to the Twitch chat room, give some of the following solutions a try.

Fix 2: Check Your Internet Connection

Watching a Twitch broadcast on a “sluggish” internet connection can be quite painful. Sometimes, our connection is the root of the problem.

For example, if you’re using a low signal Wi-Fi, the chat not loading or connecting problem might be on your end.

However, there’s a simple and easy way of knowing whether this is the case or not. If your connection is weak, the stream won’t load properly either. If you keep seeing the broadcast buffering, the problem is most likely your signal’s strength.  

But, if the stream loads and runs perfectly smooth and the chat doesn’t connect, you might be experiencing the infamous bug and should try the other solutions below.  

Fix 3: Clear Your Browser’s Cache And Cookies

It’s well-known that having a corrupt file in your browser cache and cookies directory can be the cause for multiple problems, especially on Twitch.

That is why many of the solutions for similar Twitch problems include cleaning these files. So if you haven’t cleared them a while, give it a try! It can fix the problem easily without taking too much time.

The fix was also confirmed by a Reddit user, as the image below suggests.

Here’s how to do this if you are using Chrome:

  1. Open Chrome on your PC and click on the three vertical dots in the top-right corner.
  2. From the dropdown menu, choose Settings to open the configuration panel.
  3. Scroll down until you see the Privacy and Security section. Choose Clear Browsing Data to access the final window where you’ll do the cleanup.
  4. Here, tick all the boxes next to the three options available, as shown in the image below. Then, finish by clicking on Clear Data in the bottom-right corner. Make sure to select All-Time in the time range field.

Restart your browser and open Twitch once again. Load up a stream and see if the chat now automatically connects. The problem should be gone.

Fix 4: Disable Your VPN

Most Twitch users, especially those who have been using the platform for a long time, use Virtual Private Network Services (VPNs) to “dodge” advertisements and access premium content.

But, VPNs can sometimes cause your connection speed to be a bit sluggish, and that alone can cause the Twitch Chat Not Loading loop. So, if you are using a VPN, temporarily disabling it as part of your troubleshooting is a wise decision.

And, ironically enough, sometimes activating a VPN will help you get rid of this problem by masking your location, so give that a go if you’re not already using one.

Try both methods, and hopefully, you’ll get rid of the bug. Note that some VPNs offer faster connections, so you might have to try a different product.

If you are not sure which VPN to choose, we have a guide covering this topic thoroughly.  

Fix 5: Restart Your Router Device

Although there’s not much of an explanation for the “try turning it off and back on” solution, it’s well-known that most of the time, it does help solve problems that were very difficult to deal with.

The Twitch Chat Not Loading problem is no exception, as restarting the router happens to be a confirmed solution for the problem.

Usually, the go-to method is to power off your router, wait five minutes, and turn it back on.

Conclusion

Those are all the known solutions for the Twitch Chat Not Connecting loop, and hopefully, applying one or all of them will help you overcome this troublesome occurrence on the platform.

Although many users refuse to believe it, this problem is sometimes not on Twitch’s end, so keep this in mind while looking for a solution. Your internet connection may be what’s responsible for the trouble after all.

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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.