Twitch.tv has millions of users, and it’s the world-leading platform for gaming-related content and live streaming.
However, it is not flawless.
Sometimes while browsing Twitch, or upon trying to log into your account or reset a password, you’ll get the “Oops! We Encountered an Unexpected Error” message.
Although it might be scary at first sight, there are a few things you can try as a possible solution to this problem. Find all about it in the guide below.
When Does The Error Occur?
It’s not completely clear why users face this problem, and the message that pops out upon encountering this error is also not very self-explanatory.
Based on the feedback and experiences of others, it seems that it mostly happens when users are trying to log into their accounts or when trying to reset their password through the automated password-resetting e-mail feature.
So, how do Twitch users fix this? There are a couple of ways to do it.
Fix 1: Open Twitch In Incognito Mode
This option happens to be the easiest fix from this list, and you should try it first before the others. Starting up your browser in Incognito Mode is easy to do.
If you are using Chrome, Ctrl+Shift+N is the shortcut to open a new Incognito Window.
If you’re on the Firefox browser, Ctrl+Shift+P opens a new Private Browser Window.
If you’re wondering why this might help, it’s because most extensions don’t work in Incognito Mode or Private Browsing unless you manually allow them to. If you still encounter the error, manually disabling your extensions may do the trick.
Fix 2: Try Disabling Extensions On Your Browser
There are all sorts of browser extensions available for installation, and users are relying on them to enhance their Twitch viewing experience.
But besides the handy features these extensions provide, sometimes they also cause a bit of trouble. Some users reported that disabling extensions helped solve the Twitch error.
The Disable HTML5 Autoplay extension for Chrome is what some Twitch users prefer to keep enabled to avoid having to manually mute and pause the homepage stream that automatically plays whenever you open Twitch. It’s a handy extension, but users seemed to stop getting the error upon removing it from their browser.
Plus, this extension is no longer under maintenance by the developer, so there’s no point in keeping it installed, as it may cause more harm than good.
As for the rest of your extensions, it’s wise that you disable them all at once, then re-open Twitch and see if the problem persists.
If you no longer encounter the error, it means an extension was causing the issue. Reactivate the extensions and reload Twitch after each one to find out which extension was troublesome.
Upon finding the right one, uninstall it from your browser or manually disable it each time you visit Twitch.
Fix 3: Clear Your Browser Cache, History, And Cookies
Another possible fix that doesn’t take much time and is worth trying. Some users reported that doing this fixed their problem altogether.
If you are clearing your history, cache, and cookies in Chrome, make sure to select “Beginning of Time” in the Time Range dropdown menu. Cleaning this only for the past hour may not solve the issue.
Make sure to tick the boxes and include clearing of cookies and site data, not just the browsing history.
After you’re done with this, open Twitch once more and see if the problem is solved. If not, it probably has nothing to do with your browser or extensions. The reason for the error may be related to your Twitch account.
Fix 4: Reactivate Your Twitch Account
Twitch deactivates accounts due to inactivity, and although it takes a lot of time for this to happen, some users just haven’t used their Twitch accounts for a lengthier period.
If you happen to be one of them, you can try reactivating your account before it gets recycled.
The reason you may be getting the error when trying to reset your password is probably that your account is “marked” as “inactive.” You can’t reset a password on a disabled account.
Reactivating your account is easy. All it requires is for you to log into your account, click “Reactivate,” and it will automatically get removed from Twitch’s list of to-be recycled accounts.
However, some users found themselves in a situation where doing this is also not possible due to the unexpected error on Twitch. If this is your case, you should try contacting Twitch Support.
Please note that a “deactivated account” is different from a “recycled account.” If your account is recycled, it means you can no longer reactivate it, and not even Twitch Support can help you with the issue, unfortunately.
This official article from Twitch explains their policy well.
Fix 5: Contact Twitch Support For Assistance
Unless you are dealing with a recycled account, contacting Twitch Support is usually a good idea. So far, there weren’t any reports of users getting an unexpected error while contacting Twitch Support.
Their team might be able to solve your issue, but out of all the solutions listed in this guide, this one may be the slowest one time-wise.
If the Twitch support team is experiencing an unusually high amount of requests, you’ll probably have to wait a few business days before your ticket gets answered.
Encountering the unexpected error on Twitch, which has an unknown origin and isn’t explanatory at all, can be a frustrating experience. But, if you follow the steps in the guide above, you should deal with it quickly.
Note that most of the time, this issue should be related to a conflicting extension. But, the problem can be on Twitch’s end as well.