Streaming on Twitch can be a fun activity. When done properly, you can even earn by doing it.
It’s not difficult to set up a stream on Twitch, but there’s also a lot of room for mistakes. If it’s your first time doing this, you may miss a setting or two and end up with a faulty broadcast.
If you recently tried streaming, and your viewers reported there’s no sound on the stream, you’re either doing something wrong, or it’s an annoying bug. Not to worry, we can help!
This guide will help you understand where the problem is coming from and provide you the actions needed to take to solve it.
Fix 1: Check The Sources In Your Streaming Software
Depending on how you’ve configured your Streaming Software, you’ll have multiple options when it comes to adding audio and video sources. During this step, you should check whether you have the right sources added.
Of course, some users have multiple microphones or multiple headsets connected to their PC. They may, for example, use the wireless one for watching movies and the wired one for gaming or streaming.
Go ahead and check whether the microphone you’re looking to use during your streams is added to the recording source. Then, do the same for the in-game audio source or Desktop audio if that’s what you wish to record during your stream.
Sometimes the problem is just users not having their audio sources properly configured. If everything is added correctly as a source, but the problem persists, you need to check if your microphone is disabled in Windows Settings.
If you have “Soundtrack by Twitch” added as a source, jump over to the Fix 5 section for the solution.
Fix 2: Test And See If Your Microphone Is Disabled
Testing to see whether your microphone is disabled is relatively easy to do. You can hop into a call on Discord or Skype and see if others can hear you, or you can use one of the many tools available both online and as a built-in feature in Windows.
You can use this online microphone testing tool for a quick check, or you can follow the steps below to check through the built-in Windows feature.
- Click the “Start” button in the bottom left corner of your screen, then select “Settings.”
- In the Windows Settings section, click on “System” and then “Sound.”
- Here, under the “Choose your input device,” you can select the microphone you want to use.
- Upon selecting the right one, try talking into your device normally. The blue line should rise.
If the blue line doesn’t rise, it means your microphone is disabled or not working properly. You can use the “Troubleshoot” button to try and solve this issue.
Most modern headsets have software included with the product, so we recommend checking the settings in there as well. Maybe something is interfering.
Last but not least, check if you have the “Hardware Mute” button switched on on the device itself. It happens more often than people like to admit.
Fix 3: Remove Microphone Filters And Check Volume Levels In Windows
Sometimes your microphone is working properly. However, some filters and effects prevent the correct “pick up” of the sound coming into the device.
Filters and effects are sometimes handy, but more often, they’ll cause trouble rather than help. Here’s how you can make sure that’s not happening to you.
- Click on the Windows logo located in the bottom left corner of your screen, then on “Settings.”
- Click on “System,” open the “Sound” section, and then the “Sound Control Panel.”
- Click on “Recording” and then click on the microphone device you’re using. Select “Properties.”
- Check the “Levels” section and see if the volume levels are right.
- Navigate to “Enhancements” and disable any unnecessary filters or effects.
It’s good to know, if you’re using a device from a brand with its own configuration software, you probably won’t have the “Enhancements” tab. Rather, a button should take you right to the configuration software.
In the example featured on the images above, it’s “Logitech Gaming.” Your results may vary.
Fix 4: Update Or Fix Your Audio Device Drivers
Users often underestimate the importance of having up-to-date audio drivers on their system. It’s not at all uncommon for outdated audio drivers to be causing the no audio problem.
Here’s how you can update yours easily and hopefully solve this issue.
- Open the search box on your taskbar and type in “Device Manager.”
- Next, “Expand” the category in which the device you’re looking for is.
- Lastly, right-click the device, in this case, your microphone. Select “Update Driver.”
The problem should now be fixed, if the issue was an outdated audio driver.
Fix 5: Remove “Soundtrack By Twitch” From OBS Sources
A user in this Reddit thread reported a problem with their Video on Demand content (VODs), thoroughly explaining the lack of audio issue. Another user then helpfully suggested a solution that successfully solved the problem. And believe it or not, it was all to do with Twitch’s Soundtrack software!
If you use Soundtrack By Twitch, uninstalling it from your PC may help you get your audio back while streaming and in VODs. But if you don’t want to remove it completely, worry not! You can disable it as an audio source in your choice of streaming software.
But, even this may not be enough.
Another Reddit thread showcases the very same problem. However, this time, the user dealing with the issue cannot fully remove everything related to Soundtrack from OBS (Open Broadcaster Software).
Despite uninstalling Soundtrack By Twitch from the control panel, this user’s stream still had the pop-up showing the last track played (through the Soundtrack system). As well as a “VOD Audio for Soundtrack by Twitch” source in the OBS Audio Mixer. So, what is the solution?
The solution is simple: just locate “soundtrack-plugin.dll” and manually remove it from your PC. Easy|! The user who found this solution kindly listed the following path as the default destination for this plugin.
The default path is: C:\Program Files\obs-studio\obs-plugins\64bit
If you changed the path manually, you may have to search for the file in a different location.
Finally, our official Soundtrack By Twitch Article answers some of the most frequently asked questions, and it might be of great use to you.
It does feel bad when you lose a few quality clips or VODs due to sound issues, but audio problems while streaming on Twitch are not uncommon, so you shouldn’t worry about this happening only to you.
Now that you know how to deal with the issue, you should have a much better time creating entertaining content in the future.