Streaming on Twitch can be a fun activity. When done properly, you can even earn by doing it.
It’s not difficult to set up a stream on Twitch, but there’s also a lot of room for mistakes. If it’s your first time doing this, you may “miss” a setting or two and end up with a faulty broadcast.
If you recently tried streaming, and your viewers reported there’s no sound on the stream, you’re either doing something wrong or it’s an annoying bug.
This guide will help you understand where the problem is coming from, as well as provide you the actions needed to take to solve it.
Fix 1: Check The Sources In Your Streaming Software
Depending on how you’ve configured your Streaming Software, you’ll have multiple options when it comes to adding audio and video sources. During this step, you should check whether you have the right sources added.
Some users have multiple microphones, or multiple headsets connected to their PC. They use the wireless one for watching movies and the wired one for gaming or streaming. This is just an example but you get the idea.
Go ahead and check whether the microphone you’re looking to use during your streams is added in the recording source. Do the same for the in-game audio source or Desktop audio, if that’s what you wish to record during your stream.
Sometimes the problem is just users not having their audio sources properly configured. If everything is added correctly as a source, but the problem still persists, you need to check if your microphone is disabled in Windows Settings.
If you have “Soundtrack by Twitch” added as a source, jump over to the Fix 5 section for the solution.
Fix 2: Test And See If Your Microphone Is Disabled
Testing to see whether your microphone is disabled is relatively easy to do. You can hop into a call on Discord or Skype and see if others can hear you, or you can use one of the many tools available both online and as a built-in feature in Windows.
You can use this online microphone testing tool for a quick check, or you can follow the steps below to check through the built-in Windows feature.
- Click the “Start” button in the bottom left corner of your screen, then select “Settings.”
- In the Windows Settings section, click on “System” and then “Sound.”
- Here, under the “Choose your input device” you can select the microphone you want to use.
- Upon selecting the right one, try talking into your device normally. The blue line should rise.
If the blue line doesn’t rise, it means your microphone is disabled or not working properly. You can use the “Troubleshoot” button to try and solve this issue.
Most modern headsets have a software that comes along with the product, so you should be checking the settings in there as well. Maybe there’s something interfering.
Last but not least, check if you have the “Hardware Mute” button switched on the device itself. It happens more often that people like to admit.
Fix 3: Remove Microphone Filters And Check Volume Levels In Windows
Sometimes your microphone is working properly, but there are filters and effects that are preventing a correct “pick up” of the sound coming into the device.
Filters and effects are sometimes handy, but more often they’ll cause trouble rather than help. Here’s how you can make sure that’s not happening to you.
- Click on the Windows Logo located in the bottom left corner of your screen, then on “Settings.”
- Click on “System”, open the “Sound” section and then the “Sound Control Panel.”
- Click on “Recording” and then click on the microphone device you’re using. Select “Properties.”
- Check the “Levels” section and see if the volume levels are right.
- Navigate to “Enhancements” and disable any unnecessary filters or effects.
Note that if you’re using a device from a brand that has their own configuration software, you probably won’t have the “Enhancements” tab, but instead a button that takes you right to the configuration software.
In the example featured on the images above, it’s “Logitech Gaming.” Your results may vary.
Fix 4: Update Or Fix Your Audio Device Drivers
Users often underestimate the importance of having up-to-date audio drivers on their system. It’s not rare at all for outdated audio drivers to be causing the no audio problem.
Here’s how you can update yours easily and hopefully solve this issue.
- Open the search box on your taskbar and type in “Device Manager.”
- “Expand” the category in which the device you’re looking for is.
- Right-click the device, in this case your microphone, and select “Update Driver.”
The problem should now be fixed, if the issue was an outdated audio driver.
Fix 5: Remove “Soundtrack By Twitch” From OBS Sources
A user in this Reddit thread reported a problem with their Video on Demand content (VODs), carefully explaining the lack of audio issue. Another user then suggested a solution that successfully solved the problem, and believe it or not, it had to do with Twitch’s Soundtrack software.
If you are using Soundtrack By Twitch, completely uninstalling it from your PC may help you get your audio back while streaming, and in VODs. If you don’t want to remove it altogether, disabling it as an audio source in your streaming software of choice is what you should do.
But, even this may not be enough.
Another Reddit thread showcases the exact same problem, but this time the user dealing with it is unable to fully remove everything related to Soundtrack from OBS (Open Broadcaster Software).
Even after uninstalling Soundtrack By Twitch from the control panel, this user’s stream still had the pop-up showing the last track played (through the Soundtrack system), as well as a “VOD Audio for Soundtrack by Twitch” source in the OBS Audio Mixer.
The solution is to successfully locate “soundtrack-plugin.dll” and manually remove it from your PC. The user who found this solution listed the following path as the default destination for this plugin.
The default path is: C:\Program Files\obs-studio\obs-plugins\64bit
If you changed the path manually, you may have to search for the file in a different location.
Last but not least, the official Soundtrack By Twitch Article answers some of the most frequently asked questions, and it might be of good use to you.
It does feel bad when you lose a few quality clips or VODs due to sound issues, but audio problems while streaming on Twitch are not uncommon, so you shouldn’t worry about this happening only to you.
Now that you know how to deal with the issue, you should have a much better time creating entertaining content in the future.