Setting up and broadcasting your first live stream on Twitch should be a monumental, exciting experience. However, it isn’t always smooth sailing.
Twitch is a world-leading streaming platform, but it’s also quite complex and has many features. As a result, you might encounter issues more often than you would like.
In this guide, you’ll learn how to fix the “Failed to Retrieve Stream Key” error. If you are affected by this, read on to find all the solutions for this well-known problem.
Note that Twitch recently reset all stream keys due to a significant security breach, and all users were notified about the measures via an e-mail.
The e-mail users received contains a link to get a new stream key, which is what both we and the Twitch team recommends doing asap.
Take care of this before attempting any of the fixes below, as there are very high chances that the problem is caused by this global stream key reset.
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What Is A Stream Key?
Every Twitch account has a Stream Key. It is composed of multiple characters, including numbers, letters, and symbols.
Most streaming applications require this key, so you won’t be able to launch your live stream until you enter your Stream Key in the app.
You must never share this key with other people.
If you don’t know how to find your Stream Key, follow the steps below:
- Log into Twitch using your account.
- In the top-right corner, click your avatar, then select Creator Dashboard.
- On the left side of your screen, click Settings and then Stream.
- Your Stream Key will appear at the top of this screen under “Stream Key & Preferences.”
- Copy it to your clipboard by clicking Copy. You don’t need to reveal it before copying.
Now that you have the Stream Key copied on your clipboard, you need to add it to your chosen streaming app to begin broadcasting on Twitch.
However, you might see the “Failed to Retrieve Stream Key” message, and this is where things could become complicated.
There are two solutions for the Twitch Stream Key not working issue.
Fix 1: Enable 2FA (Two-Factor Authentication) On Your Account Via SMS
Enabling 2FA on your Twitch account makes it far more secure. If you are serious about streaming, and you care about your Twitch account, protecting it with an extra layer of security is something you shouldn’t need to think twice about.
As Twitch made this mandatory, you won’t be able to access your Stream Key or launch a Livestream through an app without 2FA enabled.
To enable 2FA, follow the steps below:
- Log into Twitch with your account.
- In the top-right corner, click your avatar and then on Settings.
- Click Security and Privacy in the section on your screen.
- In the Security tab, enable Two-Factor Authentication via SMS.
Log out and then back into your Twitch account. Try finding your Stream Key and pasting it into your app of choice. You should be able to stream with no further issues.
Once you have SMS 2FA enabled, logging into your account will look like this. Click Request SMS to get the necessary code on your mobile phone.
This official Two-Factor Authentication article from Twitch covers everything you need to know about setting up 2FA, including the rewards you can enjoy for doing so.
Fix 2: Enable Authy As Your 2FA Solution On Twitch
If you have already enabled SMS 2FA on your Twitch account, you’ve likely already solved the problem with retrieving your Stream Key. If you don’t like the SMS Two-Factor Authentication method, you can use an alternative.
Authy for Twitch is a good solution because it can be more convenient to use than receiving tokens via SMS. This is largely a matter of personal preference, but if you feel as though this method is better for you, it can be set up in the same section described above.
Now that you know how to fix it, the “Failed to Retrieve Stream Key” issue should no longer prevent you from broadcasting your content on Twitch.
If you are concerned that you might have exposed your Stream Key while attempting these fixes, we recommend resetting it and using a new one.