Fix: Avast SecureLine VPN Not Working

Is Avast SecureLine VPN not working as intended? Does it fail to connect, perhaps? Here are all the possible fixes to help you take care of the issue.

Using the internet without a VPN can expose your computer and personal details. An increasing number of individuals are becoming aware of this every year, resulting in a consistent rise in annual VPN license sales.

Trying to choose the right VPN for your needs can quickly become overwhelming. More than a hundred notable products are available for purchase, and it can be difficult to know where to start.

Avast is primarily an antivirus software provider, but the company also offers a few other security-related products. One of these is the SecureLine VPN.

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The Problem Explained

Avast SecureLine VPN web and mobile devices

SecureLine VPN users have reported the service not working as intended, claiming the problem is not on their end. Judging by test results, it appears their complaints were justified.

It appears that the SecureLine VPN occasionally malfunctions, leaving its users vulnerable to both privacy and security risks.

One issue is that SecureLine doesn’t display a message when this happens. Instead, it simply fails to connect. Many PC users will be unsure of what to do in such a situation. We have included all the solutions in this guide.

Fix 1: Check If The VPN Service Is Down

Although it’s rare, the VPN service could be down during scheduled maintenance periods or unexpected outages.

You can use a website called Is It Down Right Now to check the current Avast server status.

If you know someone who also uses Avast services, ask if they are currently experiencing the same problem. If their answer is yes, the issue is probably related to Avast’s servers.

In such circumstances, the best thing you can do is be patient. Outages will seldom last longer than an hour.

Fix 2: Check Your License (Subscription)

Users frequently cancel automatic license renewal or inadvertently remove their payment method, both of which have the same result. When your subscription expires, you won’t be able to continue using the software until you pay.

To ensure this is not preventing you from utilizing Avast’s services, inspect your License and confirm everything is accurate.

Fix 3: See If There Are Too Many Connection Attempts

Most VPN services do not permit an infinite quantity of gadgets to utilize the product on a single account. SecureLine, on the other hand, increases the threshold beyond most of its rivals by enabling up to 10 devices to connect simultaneously. This should suffice for the majority of users.

Avast SecureLine VPN connection limit for number of devices

However, if you share your account with multiple family members and friends, and they all utilize the product at the same time, it’s highly possible that you will exceed the limit.

Fix 4: Disable The Auto Location-Choosing Feature

Most VPN services automatically choose a server location for you. However, if the chosen server is currently unreachable, you won’t be able to use the VPN until you manually select another location.

It can help to disable this feature in the settings panel.

VPN auto location feature

Fix 5: Ensure Your ISP Isn’t Blocking The VPN

In a few nations, the utilization of a Virtual Private Network is banned. These nations comprise Belarus, China, Turkmenistan, Iraq, Turkey, and North Korea.

In a few other nations, the authorities may not impose as many strict rules, yet internet providers can still decide to restrict your internet access if you utilize a VPN.

ISP can block VPN


The methods mentioned above should assist you in resolving the issue with the SecureLine VPN not functioning. If they don’t, think about getting in touch with Avast’s support team by visiting Avast’s support team.

If you can’t fix the problem even with help from the support team, you could also consider choosing a different VPN product. If you are concerned about your privacy, anything is better than surfing the internet without a VPN.

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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.