To someone who’s not into watching streams, being unable to load up Twitch doesn’t seem like such a drastic problem. However, that’s an entirely different scenario for those used to watching their favorite streamers all day long.
When you are unable to open Twitch, there may be a few reasons as to why. However, if you are using Chrome and Firefox, which both happen to be the most popular browsers of choice, this guide is for you.
So, find out why Twitch is not loading on Chrome and Firefox and fix the problem using the methods below.
Method 1: Check Your Internet Connection
Before you get into the rest of the fixes on this list, it’s optimal to look into your internet connection as a potential issue.
First, check if you have internet access. If you try to open Twitch and get a “There is no Internet connection” message on your browser, contact your provider or check if there’s an issue with the cables or your adapter.
Another reason could be a slow internet connection. In this case, you won’t get the same message as the image above suggests.
Instead, you might experience images failing to load and video content not playing as it should (buffering, etc.).
This is a common scenario if you live with other people who may be using your network, and there’s not enough bandwidth for you to watch livestreams. So, the best way to test this is by using a connection benchmarking website.
If you get results that are way below average, then the problem is your connection speed. A good solution would be to upgrade to a better package or ask someone who’s using your network to spare a bit of bandwidth.
Method 2: See If Twitch Is Down For Maintenance
Although it’s rare to see Twitch.tv down for maintenance, it does sometimes happen.
Like many other websites, when the Twitch development team is about to release a significant update, it’s wiser to create a short downtime on the website than risk ruining an already-working live feature. They do that by initiating maintenance, during which the platform will be temporarily unavailable.
It’s easy to see whether all Twitch services are up and running. You can do so by visiting status.twitch.tv, which is the official system monitoring service provided by the platform.
If neither your connection nor Twitch’s uptime is in question, it’s a good idea to start getting a little more “techy” and solving the problem on your end.
Method 3: Ensure You Are Not Visiting From A Country With Restrictions
Unfortunately, Twitch.tv is not available in all countries. So if you are trying to open the website from a country with denied access to Twitch, you won’t be able to.
Fortunately, there is a solution for this problem, and it’s already known to many. Using a VPN (Virtual Private Network) will help you “mask” your signal to make it seem like it’s coming from a different country, one where Twitch is allowed.
Doing this will also help you avoid advertisements if you set your location to a country where Twitch ads are unavailable.
If you are unsure which VPN suits your needs the most, we have a detailed guide that expertly covers the pros and cons of VPNs.
Method 4: Disable Add-Ons and Extensions That Might Interfere
Most Twitch users are already familiar with browser extensions and add-ons. Some use them for an ad-free experience on Twitch, while others prefer a customized layout or colors on the website.
Either way, add-ons directly interfere with the site, and they may be the reason why it’s not loading as it should on your browser.
As a test, try disabling all the add-ons which might interfere with Twitch. This method also includes ad-blockers and add-ons for an enhanced viewing experience, watching multiple streams at once, etc.
Disabling your add-ons and extensions should only be for troubleshooting. If the problem seems to be something else, you can turn them back on and move to a different method.
Method 5: Reset Your Browsers To Factory Settings And Clear Cache
Many members of the Twitch community stated that clearing browsing history, cookies, and cache on their browsers solved the problem.
So, let’s start with the “lighter” solution, which is clearing your browser’s cache.
If you are using Chrome, follow the steps below.
- Open Chrome on your PC and click on the three vertical dots in the top-right corner.
- A dropdown menu will show. Choose Settings to open the main configuration panel.
- Scroll down until you see the “Privacy and security” section. Click on the Clear browsing data option.
- In the Clear browsing data panel, “tick” all the boxes next to the three options in the Basic tab. Finish by clicking Clear data in the bottom-right corner.
Now, you can restart your browser and try opening Twitch.tv once more. The website should now load correctly.
If this doesn’t help, you can completely reset Chrome to factory settings. Follow the steps below to do this quickly.
- Open Chrome on your PC and click on the three vertical dots in the top-right corner of your screen.
- From the menu that shows, click on Settings.
- In the Settings panel, select Advanced, and from the dropdown menu, Reset and clean up.
- Two options will come up on your screen. Select the first one.
- You’ll need to accept one more confirmation before the process starts. After that, Chrome will reset to default settings.
- Restart your browser if it doesn’t restart automatically.
You can now re-open Twitch.tv and see if the website loads without any difficulties. Users have confirmed that this solution works, so it should solve your problem with Twitch not loading as well.
If you are a Firefox user, you can follow this official guide to reset your browser to default settings.
Method 6: Use A Different Browser To Access Twitch
If none of the solutions listed above help, which is an unlikely scenario, you can use a different browser for Twitch until you find a permanent solution for the problem.
Many other browsers are compatible with Twitch, and we reviewed them in one of our guides to help you make the best choice. Choose the one that seems the most convenient for you until you resolve the problem on Chrome or Firefox.
Twitch may sometimes fail to load on your browser. It’s a rare occasion, but when it happens, the problem may either be on your end or something related to Twitch’s servers.
Whatever the reason, the methods listed in the guide above will help you troubleshoot and solve the problem with ease.