If you don’t regularly watch streams, being unable to load Twitch might not seem like a significant problem. However, it’s a much bigger issue for anyone who enjoys watching their favorite streamers every day.
If you are unable to open Twitch, there are a few possible causes. If you use Chrome or Firefox, the two most popular browsers among Twitch streamers, this guide is for you.
Read on to discover why Twitch is not loading on Chrome and Firefox and learn how to fix the problem using the methods below.
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Method 1: Check Your Internet Connection
Before you continue on to the rest of the fixes on this list, it’s best to first look at your internet connection as a potential cause.
First, check that you have internet access. If you try to open Twitch and see a “There is no Internet connection” message, make sure there are no issues with your cables or adapter, then contact your internet service provider.
The issue might also be caused by a slow internet connection. In that case, you won’t see the message shown in the image above.
Instead, you might experience images failing to load and video content not playing as intended (buffering, etc.).
This is a common scenario if you live with other people who share the same network, and there isn’t enough bandwidth for you to watch live streams. You can test for this by using a connection benchmarking website.
If you receive results that are way below average, the issue is with your connection speed. You might need to upgrade to a better package or ask someone who shares your network to reduce their bandwidth usage.
Method 2: See If Twitch Is Down For Maintenance
Although it’s rare to find Twitch down for maintenance, it does happen occasionally.
As with many other websites, when the Twitch development team is about to release a significant update, it’s better to create a short downtime than risk affecting an existing feature. They do this by initiating maintenance, during which time the Twitch platform will be temporarily unavailable.
It’s easy to check whether or not Twitch services are up and running. You can accomplish this by visiting status.twitch.tv, the official system monitoring service provided by the platform.
If neither your connection nor Twitch’s status is causing the problem, you might need to start getting a little more “techy” and try to solve the problem on your end.
Method 3: Ensure You Are Not Visiting From A Country With Restrictions
Unfortunately, Twitch is not available in every country. If you are trying to open the website in a country without access to Twitch, you will be unable to.
Fortunately, there is a reliable solution to this problem. Using a VPN (Virtual Private Network) will help you “mask” your IP to make it appear as though it’s coming from a country where Twitch is allowed.
Doing this will also help you avoid advertisements if you set your location to a country where Twitch does not display ads.
If you are unsure which VPN is the best fit for your needs, we have a detailed guide that explains the pros and cons of various providers.
Method 4: Disable Add-Ons and Extensions That Might Interfere
Many Twitch users are familiar with browser extensions and add-ons. Some use them for an ad-free experience on Twitch, while others prefer a customized layout or colors.
Whatever the reason, add-ons directly affect the site, and they could be the reason that it isn’t loading as intended on your browser.
You can test this by disabling all the add-ons which might interfere with Twitch. This includes ad-blockers and add-ons for an enhanced Twitch user experience, watching multiple streams at once, etc.
You are only disabling your add-ons and extensions for troubleshooting purposes. If doing so makes no difference, you can turn them back on and try a different method.
Method 5: Reset Your Browser To Factory Settings And Clear Cache
Many members of the Twitch community have reported that clearing browsing history, cookies, and cache on their browsers solved the problem.
We’ll start with the less involved solution, which is clearing your browser’s cache.
If you are using Chrome, follow the steps below.
- Open Chrome on your PC and click on the three vertical dots in the top-right corner.
- A dropdown menu will appear. Choose Settings to open the main configuration panel.
- Scroll down until you see the “Privacy and security” section. Click the Clear browsing data option.
- In the Clear browsing data panel, tick all the boxes next to the three options in the Basic tab. Finish by clicking Clear data in the bottom-right corner.
Now, you can restart your browser and try visiting Twitch again. The website should now load correctly.
If this doesn’t help, you can completely reset Chrome to factory settings. Follow the steps below to do this quickly.
- Open Chrome on your PC and click on the three vertical dots in the top-right corner of your screen.
- In the menu that appears, click Settings.
- In the Settings panel, select Advanced, and from the dropdown menu, Reset and clean up.
- Two options will appear on your screen. Select the first one.
- You’ll need to confirm your choice before the process begins. After you do, Chrome will reset to its default settings.
- Restart your browser if it doesn’t do so automatically.
You can now re-open Twitch and see if the website loads without any issues. Users have confirmed that this solution works, so it should help solve your problem with Twitch not loading.
If you are a Firefox user, you can follow this official guide to reset your browser to its default settings.
Method 6: Use A Different Browser To Access Twitch
If none of the solutions listed above resolve the issue, which is unlikely to be the case, you can use a different browser for Twitch until you find a more permanent solution.
Many browsers are compatible with Twitch, and we have reviewed them in our guide to help you find your ideal choice. Choose the one that seems the best fit for you until you can resolve the problem with Chrome or Firefox.
Twitch can sometimes fail to load on your browser. It’s a rare occurrence but, when it happens, the problem could be on your end or somehow related to Twitch’s servers.
Whatever the cause, the methods listed in this guide will help you troubleshoot and solve the problem with ease.