Fix: You Are Not Eligible For This Purchase On Twitch

Are you getting the "You are not eligible for this purchase on Twitch" error on Twitch? Don't worry, this guide shows you exactly how to fix this issue.

Twitch.tv is a platform where purchases enhance the experience. This includes subscriptions, bits for donations, and a lot more.

These so-called “microtransactions” are a significant part of the website, and they must always go through without interruptions.

However, that’s not always the case on Twitch. The You Are Not Eligible For This Purchase On Twitch error leaves many users frustrated and often confused. And understandably so!

If you’ve recently experienced this or you’re still dealing with it, the methods listed in the guide below will help you overcome the problem.

Fix 1: Use A Different Browser

The easiest fix for the You Are Not Eligible For This Purchase On Twitch error is to quickly swap to another browser. Chrome is what most people use for Twitch, but there are other alternatives as well.

We have a great guide covering this topic, and you can find it here.

If the problem is caused by the browser you’re currently using, you can swap to a different one and then swap back after completing the transaction.

Or, you can try clearing the history and cache of your current one, which may also help solve the problem.

Fix 2: Disable Your VPN / Use A VPN

Purchases using a VPN are at times a good idea, but sometimes they don’t work or go through. The reason for this is simple.

If the location on your credit card is different from the location where the purchase request is coming from, Twitch might flag it as a concern and a potential security issue. So, of course, they could end up blocking the purchase.

To avoid this, just disable your VPN until the purchase goes through. Then, you can continue using it once you subscribe or purchase your bits.

And, although it may sound contrary, enabling a VPN may help you solve the same problem! Naturally, this applies in situations where the website blocks purchases from a certain geographical location.

So, if you are from a country where Twitch purchases are blocked, changing your location with a VPN might help you solve the problem.

We have a brilliant in-depth guide covering the best VPNs you can use, and you can find it here.  

Fix 3: Wait A Few Minutes And Try Again

Sometimes Payment providers are under heavy load, so transactions are either slow or unable to complete. If this is the case, there’s nothing you can do besides waiting and trying again later.

The problem may also be related to Twitch’s servers. This is a rare scenario, but it does happen sometimes.

Fix 4: Try A Different Method To See If The Issue Is With Your Account

Some cards aren’t accepted at certain places, and the reasons for this may vary, so it’s not always evident why it happens. Certainly, Twitch may decline purchases from a specific bank or a payment provider.

However, this isn’t too much of a problem since you can always try using a different card from another bank.

But, if the purchase fails once more, even when using a different payment method, the issue might be account-related.

If this is the case, you should consider contacting Twitch’s Purchase Support team.

Fix 5: Contact Twitch’s Post-Purchase Support Team

Twitch has an active support team dedicated to solving your problems related to the platform. Contacting them whenever you experience a certain feature malfunctioning or a purchase-related problem is always a good idea.

You can find more information about Twitch’s Support Team here, as well as two different methods to contact them based on the nature of your request.

You must be logged into your account to do this.  

Conclusion

The methods listed in the guide above should help you solve the purchase errors on Twitch. Based on this Reddit thread, there are quite a few questions regarding such transaction errors, but not enough answers, especially official ones.

So, even when experiencing something as frustrating as this, worry not, as you are not the only person experiencing the problem!

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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.