Fix: You Are Not Eligible For This Purchase On Twitch

Are you getting the "You are not eligible for this purchase on Twitch" error on Twitch? Don't worry, this guide shows you exactly how to fix this issue.

Twitch is a platform where purchases can enhance the user experience. These include paying for subscriptions, buying bits for donations, and much more.

These subscription fees and so-called “microtransactions” contribute to a significant part of the website, and they must process properly to avoid interrupting your enjoyment.

Unfortunately, this isn’t always the case on Twitch. The “You Are Not Eligible For This Purchase” Twitch error has left many of the platform’s users confused and frustrated.

Purchase Not Complete Twitch

If you have recently experienced this error or you’re still dealing with it, the methods listed in this guide will help you overcome the problem.

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Fix 1: Use A Different Browser

The simplest solution for the You Are Not Eligible For This Purchase On Twitch issue is to rapidly switch to a different browser. Chrome is the most favored browser for Twitch users, yet there exist numerous other options.

If the problem is caused by your current browser, you can switch to a different one and then switch back after completing the transaction.

We have a detailed guide covering the best browsers for Twitch which should help you make the right choice when unsure which product to use for this specific website.

You can also attempt removing your browser’s history and cache, which could potentially fix the issue.

Fix 2: Disable Your VPN / Use A VPN

Using a VPN might allow you to purchase items that you otherwise couldn’t, but sometimes the transactions fail. The reason for this is simple.

If the location on your credit card differs from the region where the purchase request is sent from, Twitch could flag it as a potential security issue. In response, they might end up blocking the purchase.

To avoid this, simply disable your VPN until the purchase is completed. You can continue using it again after you subscribe or purchase your bits.

Ironically, under certain circumstances, enabling a VPN could help you solve the same problem! This generally applies to situations where the website blocks purchases from a particular geographical location.

If you live in a country where Twitch purchases are blocked, changing your location by using a VPN might help you overcome the issue.

We have a comprehensive guide covering the best VPNs you can use, both free and premium ones.

Fix 3: Wait A Few Minutes And Try Again

Sometimes, payment providers have to deal with more transactions than usual, so they either become slow or are unable to complete them. If this occurs, there’s nothing you can do other than wait and throw another attempt at it again later.

The issue may also be connected to Twitch’s servers. This is uncommon, but it can occur when there is abnormally heavy traffic (it occasionally happens during significant events when the number of viewers is exceptionally high).

Fix 4: Try A Different Payment Method To See If The Issue Is Account-Related

Some payment providers won’t be accepted by certain services or retailers. The reasons for this vary, so it’s difficult to predict when it might happen. Twitch could decline purchases from a specific bank or payment provider or sometimes even completely rule out a specific country or region.

If you suspect this is the case, it might be worth trying a different card or one from another bank or perhaps asking for someone close to make the purchase for you from a different country/region.

If the purchase continues to fail, even while using a different payment method, the issue might be account-related.

If this is the case, you should consider contacting Twitch’s Purchase Support team, as your account could have some sort of restriction issued to it regarding purchases. This sometimes happens in an attempt to protect the user from unauthorized purchases that could happen when the account’s security is compromised.

Fix 5: Contact Twitch’s Post-Purchase Support Team

Twitch has a responsive and helpful support team dedicated to solving any problems related to the platform. It’s worth contacting them whenever you experience issues with features or a purchase-related problem.

You can find more information about Twitch’s Support Team here, as well as different methods to contact them based on the nature of your request.


The methods listed in this guide should help you solve issues with purchases on Twitch. Judging by several threads on Reddit, there are still many questions regarding transaction errors, but not enough answers, at least not official ones.

If you experience issues with payments on Twitch, don’t worry! You are not the only person encountering the problem.

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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.