Twitch extensions have become an important part of streaming on the platform since they were first introduced as an official feature.
With the continued growth of the platform, Twitch has formed partnerships with numerous development teams and made it possible for these products to enhance the experiences of both broadcasters and viewers.
However, when extensions stop working, numerous threads are opened on support forums with the hope of finding a quick and easy solution.
Fortunately, you don’t need to search any further as this guide has all the answers you need.
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The Problem Explained
In the past, users reported being unable to edit or use any of their extensions after performing tasks such as changing their Twitch username.
Various errors were reported, making the issue even more confusing, especially for less experienced Twitch users.
Thankfully, the solutions for this problem are not as complicated as you might fear. Read the following sections to learn more about overcoming the extensions issue on Twitch.
Fix 1: Clear Your Browser’s Cache And Cookies (All-Time)
Although this is the simplest fix, it’s also the most efficient one you can try.
In multiple Reddit threads, users confirmed that selecting “All time” in the time range field and clearing their browsing cache and data helped make their extensions work again.
If you are a Chrome user, you can do this by following these steps:
- Open Chrome on your PC and click on the three vertical dots in the top-right corner.
- In the dropdown menu, choose Settings to open the configuration panel.
- Scroll down until you see the Privacy and Security section. Choose Clear Browsing Data to access the final window where you will do the cleanup.
- Tick the boxes next to the three available options, as shown in the image below. Finish by clicking Clear Data in the bottom-right corner. Be sure to select All time in the time range field.
Note: If you are a Firefox user, this official guide from Mozilla will show you how to clear your cache.
Exit and reopen your browser, then visit Twitch.tv again. Sign in to your account (you will be logged out even with the “remember me” option active because you wiped your data) and see if the problem persists.
You should be able to edit your extensions again without any issues.
To access your extensions panel, open your Creator Dashboard and choose Extensions from the left sidebar menu.
If this doesn’t work, using a different browser might avoid the problem. Read the next section for more information.
Fix 2: Use A Different Browser
As this is a browser-related bug, it can help to try a different browser if cleaning your cache and cookies does nothing to fix the problem.
Chrome and Firefox are the two most popular browsers among Twitch users, but there are many alternatives that we take a closer look at in one of our detailed guides. Consider giving them a try if you can’t overcome the extensions bug using any other method.
Twitch extensions can take your stream to another level when used correctly, which is why any issues with them are taken seriously by the community.
Fortunately, overcoming this annoying bug doesn’t require any complicated methods.