However, the complexity of the platform makes it prone to flaws, errors, and bugs, all of which can often cause confusion and frustration amongst users.
In this guide, we’re solving the most popular Origin install errors that may occur on Windows systems.
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1. Origin Error Code 6:0 (Old Client Files Detected)
The Origin 6:0 Error occurs when the client detects “leftover” files from previous Origin installations on your system, as stated in this popular forum thread on EA’s official website.
When this error occurs, the setup won’t be able to continue with the installation. Instead, you’ll just see the error message on your screen and the process will stop.
Luckily, the fix for the 6:0 Error is relatively simple.
How To Fix:
If the 6:0 error is preventing you from installing the client, the first action to take is clearing Origin’s cache. You can do that by following the steps below:
- Close Origin if it’s already running on your PC. Using the Task Manager, double-check to make sure all Origin-related processes are closed.
- Press Windows + R on your keyboard at the same time. This will start the “Run” function on Windows 10.
- In the search field, type in %ProgramData&/Origin, and press OK at the bottom.
- From the folder that opened (by initiating the search during the previous step) delete everything except the folder named Local Content. After deleting the files, close the window.
- Once more, press Windows + R on your keyboard at the same time. This time, type in %AppData% in the search field and press OK at the bottom.
- The “Roaming” folder will open, so you need to delete the Origin folder inside. Then, in the address bar, click on AppData, open the Local folder, and delete the Origin folder from there as well.
- Restart your PC (this is optional but recommended).
You have now successfully cleared Origin’s cache, which is the first step for dealing with the 6:0 install error.
Now, it’s time to do a clean Origin uninstall.
To make sure no files get left behind and cause trouble later on, follow the official uninstall guide on EA’s support blog.
We recommend the easy way, which uses the “Apps & Features” section in Windows, previously known as Control Panel.
But, if you are an advanced user and want to uninstall using the slightly more complicated method, follow this official step-by-step guide by EA.
Upon completing the uninstall process, you can use CCleaner to make sure there are no “leftover” files that may conflict with the installation later on. CCleaner is not the only software you can use for this task, so feel free to choose a similar one that you prefer.
Finally, download the latest Origin version from the official website, and install the client using the setup file.
If possible, install Origin in a folder different from the one you used earlier. This will maximize the chances of avoiding the 6:0 error.
2. Origin Error Code 10:0 (Corrupt Cache Files)
The 10:0 Error is another troublesome installation problem that prevents users from accessing their games.
What makes this one special are the solutions for it, which don’t make much sense. This is probably why users were so frustrated with it, as they couldn’t find a way to deal with the error for a long time.
One of the supposedly working fixes was doing a clean client reinstall, but that was quickly proven to be ineffective against the 10:0 error.
Not only that, but users lost their save data when they attempted this fix which didn’t even help in the end.
How To Fix:
You can fix this problem by deleting the OriginThinSetupInternal.exe file, but before doing that, there are a few things you need to make sure of.
- Check whether Origin’s servers are down and not responding by using DownDetector.
- Make sure your antivirus software isn’t blocking Origin or interfering with it.
- Ensure you’re always starting the Origin client as an Administrator.
Now with those preventive measures checked and out of the way, the next step is to delete the OriginThinSetupInternal.exe file.
To do this, follow the steps below:
- Run Origin on your PC.
- Open your Task Manager and find the OriginThinSetupInternal task. Right-click it and select Open File Location.
- From the folder that opens, which by default is: C:\Program Files (x86)\Origin, delete the OriginThinSetupInternal.exe file.
- Close both the File Explorer window and your Task Manager, and run Origin once again. Make sure to run the client with administrator privileges.
You should now be able to proceed using Origin without seeing the 10:0 error again.
Note: An alternative solution for this problem is to completely “wipe out” the Origin folder using software such as CCleaner and then re-install it (preferably on a different drive) by downloading the latest stable client version from the official website.
A complete uninstall such as the one described above will destroy your saved data, so proceed with caution if you care about your in-game progress.
3. Origin Error Code 20:2 (Insufficient Disk Space)
Out of all the other errors on the list, this one is the easiest one to deal with. For users who aren’t quite tech-savvy, it’s still a frightening sight to see the 20:2 error message as it doesn’t mean much for them.
After all, it’s just a vague combination of numbers, and it managed to frighten some users.
But, this error is only caused by a lack of free space on your disk, so the solutions for it are straightforward.
How To Fix:
There are two ways to overcome this problem.
- Reinstall Origin and reinstall it on a different drive with more storage space.
- Delete files you don’t need on your drive so Origin can properly update.
If you decide to go with the reinstall method, make sure you are following the official step-by-step uninstall guide provided by EA to avoid any leftover files from causing a problem later on.
The 6:0 error listed above is one of the examples of what could happen if you manually try to delete Origin files (partly) while forgetting to fully clean up the rest (such as temp and cached) files.
4. Origin Error Code 9:0 (.NET Framework Missing)
The 9:0 Origin error is one of the more popular problems users experience while using the client.
The problem has been addressed multiple times in Reddit threads and forums, but it took a while before the community came up with a working fix for it.
Some Origin users tried contacting the support team, addressing the 9:0 installer error, but with no luck. Needless to say, everyone experiencing this was quite frustrated, as it prevented them from playing their favorite games.
How To Fix:
We solve this problem in one of our more detailed guides, so feel free to check it out if your installer keeps failing with this message.
One of the fixes for this problem requires you to delete and install certain files from your system, so make sure you have administrator privileges to do so before beginning.
Despite these Origin installation errors being vague and scary at first sight, after some research and a bit of troubleshooting the solutions come out to be quite simple and easy to apply.
If you were having trouble installing Origin on your Windows PC, you now know how to overcome these popular errors and gain access to a wide variety of games and digital entertainment.