Purchasing a quality pair of headphones is a costly investment, but one that’s well worth it in the long run for every gaming enthusiast.
Needless to say, the Astro A50 headphones are one of the best equipment upgrades you can make for your virtual adventures and a renowned name amongst the gaming community.
However, like many other products, particularly hardware, malfunctions can occur from time to time. The Astro A50 headset is not an exception, and that’s precisely why we’ll be resolving the A50 won’t turn on issue in the guide below.
Without further ado, let’s take a look.
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The Problem Explained
So, this particular problem that users report with the Astro A50s is really simple to recognize, as basically what happens is the headset not turning on after the user switches the power button.
The first thing that comes to mind in such a situation is that the $300 premium headset died and cannot be fixed, but luckily, that isn’t the case.
Fortunately for everyone, fixing this issue requires less than a minute of your time, and we’ll show you how to do it in the section below.
Fix 1: Hard-Resetting The Astro A50 Headset
Many users successfully powered up their Astro A50 headset after performing what’s called a “hard reset” to their device.
To do this, follow the steps below:
- On your Astro A50 headset, locate the Dolby button, which is between the power and equalizer (EQ) buttons, and on the side, locate the button next to which it says “Game.”
- Press the Dolby and the Game buttons both at the same time and hold them for thirty seconds. Some users reported that fifteen seconds is enough, but do thirty just in case.
Reset your Astro A50 headset and then power it on as usual. It should function perfectly. A few users mentioned connecting the headset to the station before turning it on after the reset, which resolved the issue.
Note: You will know when the reset completes successfully because the battery indicator will flash.
This is the most common and high success rate solution for the problem, but if it doesn’t work for you, the problem could be something else.
And, if the directions weren’t explicit enough, here’s an enlightening video that explains all the steps visually.
Fix 2: Ensure The Battery Is Not Dead
If your headset was on for a long time without you knowing about it, the battery could be dead, and that might be the reason you cannot power the device on.
Luckily, this is an even easier fix than the previous one.
Simply put back the headset into the base (the part that charges it) and check the indicator.
You should get an approximate charge time on the display, and then all you need to do is just wait until the battery is full.
Next, your A50s should start up without any additional problems.
If you aren’t noticing any signs of life after placing the headset on the charging station, you’ll have to perform Fix 1 to hard reset the device.
Besides the two solutions provided in the guide above, there is still a small chance that you received a faulty product or that the headset really died after all.
Even then, there are still things you can do, such as returning it to the store with an active warranty.
However, make sure to try out the hard reset method first, as the problem it solves turns out to be very common amongst A50 users.
Ultimately, the Astro Gaming subreddit can be a very beneficial source of information regarding any issues with all equipment from this brand, not just the headsets.