Fix: Steam Download Drops To 0 Bytes

Is your internet working but your Steam download drops to 0 bytes for some reason? Here's a simple guide that shows you all the working fixes.

Experiencing poor download speed on Steam can be awfully frustrating, especially right after purchasing a game on sale and being so eager to dive into it as soon as possible.

Unfortunately, there are often situations in which users have to deal with a known Steam issue causing downloads to drop to 0 bytes, making the game take forever to download.

Luckily, we did quite a bit of research and attempted all possible solutions to find out which method can be used to overcome this problem, and we’ll tell you all about it in the guide below.

Let’s jump right into it.

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Table of ContentsShow

The Problem Explained

When your download speed drops to 0 bytes, the problem is pretty self-explanatory. But, the reason why this often leaves users confused is that the download starts with normal speeds, and then sharply drops to zero.

Users often think that something they did since the download started caused the speed to drop so quickly, which often misleads them into searching the cause of the problem in the wrong place when it’s really just a bug on Steam most of the time.

The image below shows what users see in their Steam downloads dashboard when this problem occurs.

Steam Not Downloading

With that said, it’s now time to dive into the solutions and solve this problem once and for all so you can continue downloading and enjoying your favorite games on Steam.

Things To Do Before Attempting The Fixes

If this problem is on your end, there are a few quick things to confirm before moving on to the more complex solutions listed below. This will help you save time if one of these does end up fixing the problem for you.

Here’s what you should try:

  • Ensure you or someone else is not using your bandwidth for a different cause (e.g. downloading a movie, watching a livestream, or downloading another game simultaneously). This is especially important if you share your network with multiple other users, such as roommates or family members who use the internet frequently.
  • Check if other websites/services are loading/working as intended, and confirm your connection’s performance using SpeedTest or Fast If other services or websites feel “sluggish” too, then the problem is most likely related to your connection, and not Steam.
  • Restart Steam and see if it makes any difference. Then, restart your router, wait five minutes, launch Steam and then try again. See if this changes anything.

If none of these actions resolve the problem, continue with the fixes listed down below.

Fix 1: Clear Steam’s Download Cache

Multiple users confirmed this to be a simple yet effective solution for the 0 bytes Steam download problem.

Here’s what you need to do:

  1. Open the Steam client on your PC and sign in to your account.
  2. In the top-left corner, click on Steam, then choose Settings to open the main settings panel.
    How To Find My Steam ID
  3. From the menu on the left, choose Downloads.
  4. Click on Clear Download Cache at the bottom.

Below the button for clearing Steam’s download cache is a tip from Steam saying that this action can resolve issues downloading or starting apps.

Steam Clear Download Cache

It’s the easiest solution that has a high probability of success, which is why we recommend trying it first before all others.

If it doesn’t work for you, though, there are still quite a few more you can try.  

Fix 2: Execute The “wpr-cancel” Command

At first glance, this seems like a complicated thing to do, but it’s really as easy as just typing a few lines in the command prompt, which is all that’s needed.

Here’s what you need to do:

  1. Open the Windows search bar and type in “Command Prompt.” Right-click the first result and select Run as Administrator.
    Run Comamnd Prompt As Admin
  2. When the Command Prompt starts, type in: sc config ”DiagTrack” start=disabled and press Enter on your keyboard.
  3. Then, type in: sc stop “DiagTrack” and press Enter on your keyboard once again.

This should fix the problem and allow you to continue downloading your games with normal speed, but keep in mind that the fix is temporary and you’ll have to re-do it each time you launch Steam and this problem occurs.

Hopefully, you won’t be encountering this problem too often.

Fix 3: Change Your Steam Download Region

It’s really easy to change your Steam download region, yet it can help you solve the problem that’s preventing you from downloading your games with ease.

Here’s how to do it:

  1. Open Steam on your PC and sign in to your account.
  2. In the top-left corner, click Steam and then Settings.
    How To Find My Steam ID
  3. Once the panel opens, choose Downloads from the menu on the left side.
  4. Change your download region to a different one, but try to keep it close to your location. 
    Modifying Download Region Settings On Steam

Steam will automatically pick the nearest server location, but if you are experiencing issues feel free to change it by following the steps above. This isn’t permanent and you can always switch back and forth as many times as you want.

Fix 4: Use A VPN

In some rare cases, using a VPN to mask re-route your connection can help you regain the ability to download your steam games with normal speeds. Although the download speed will greatly vary based on your VPN provider’s server performance, you can still give it a try, and anything is better than 0 bytes per second.

If you are not sure which VPN to choose, we have a helpful guide covering this topic thoroughly which should be of good use to you.

Using a VPN while using Steam is perfectly safe and won’t get you into any trouble.

Conclusion

You now know how to fix the issue with Steam downloads dropping to 0 bytes. However, despite all these methods being easy-to-follow and don’t take much time, note that sometimes the problem can indeed be on Steam’s end, in which case they won’t change anything.

This is rarely the case, but if the problem is with Steam’s servers, the best thing to do is wait until it’s all resolved and servers are back up and operational once more.

Ultimately, you can use Steamstat.us to check whether Steam’s services are performing as intended.

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Bojan Veselinovikj
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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.