Fix: Error Fetching Your Channel Information On Twitch (OBS/Streamlabs)

Are you getting the "error fetching your channel information" on Twitch in OBS or Streamlabs? We have 6 available fixes right here to help you out.

Encountering errors while trying to stream on Twitch.tv is not rare. Thankfully, almost all of them are relatively easy to deal with if you know which methods to apply.

This guide provides the right solution for the infamous “Error Fetching Your Channel Information” issue. If you’re dealing with this, now’s the right time to learn how to solve it.

Fix 1: Change The Language In Streamlabs

This is a well-known fix for the “Error Fetching Your Channel Information on Twitch” issue. It’s easy to do and doesn’t take much time. Definitely try it as one of your first options!

The fix includes switching from your current language into a different one, then switching back to the one you’ll use.

If this solves your issue, you should be able to stream. However, if the problem persists, try the other solutions listed below.

Fix 2: Set Up A Two-Factor Authentication On Twitch

According to this Reddit thread which includes an answer from a member of the Twitch Support Team, adding a two-factor authentication on your account should help you deal with this problem.

You can either use Authy or enable SMS codes; whichever method works best for you. You also get exclusive “2FA” emotes by doing so. A two-for-one deal!

Fix 3: Start The Streaming App With Administrator Privileges

Regardless of if you’re using OBS or Streamlabs, restarting the app with admin privileges should help you eliminate the “Error Fetching Your Channel Information” problem. Let’s look at how to do this.

Log out of your account and exit the program. Right-click the icon and select “Run as administrator” to start the app with admin privileges.

If this doesn’t work and you want to try reinstalling the app completely, make sure to run the installer with admin privileges.  

Fix 4: Run Auto-Optimizer In Streamlabs

Streamlabs has an Auto-Optimizer you can run, and it doesn’t require you to have immense knowledge of the app.

To do this, follow the steps below:

  1. Open Streamlabs and click on the cogwheel Settings button.
  2. Then, in the General section, click on Run Auto Optimizer.
  3. The optimizer will perform an analysis, so you should click Next when done.

Try streaming and see if the problem persists. The Auto-Optimizer has helped many users deal with this problem, so it might be the solution you’re looking.

Fix 5: Clear Your Browser Cookies

The reason why doing this to solve the problem is confusing to some users, but here’s what you need to know.

Even though you are using an app to stream, clearing your browser cookies is still helpful since the app relies on using your browser for some interactions. So, it may solve your issue.

You can clear specific cookies only or all of them if you want to be sure. Do this in Chrome by following the steps below:

  1. Open Chrome and click on the three vertical dots in the top-right corner of your screen.
  2. Next, click on Settings and then on Clear browsing data.
  3. Then, in the “Basic” section, tick the empty box next to “Cookies and other site data.”
  4. The final step is to click Clear data in the bottom-right corner of the tab.

If the error persists, try binding Streamlabs to your IP. Read the following section for that method.

Fix 6: Bind Streamlabs To Your IP

This is another solution that has helped many users prevent the “Error fetching your channel information” message when attempting to launch a stream.

To bind Streamlabs to your IP, follow the steps below:

  1. Open Chrome and type in “What’s my IP” in the search bar. Hit “Enter” to get results. An alternative method is to use whatismyipaddress.
  2. Copy your IPv4 address because you’ll need it in just a few moments.
  3. Open Streamlabs and click on Settings which should be in the bottom-left on your screen. The icon is a cogwheel.
  4. In the settings section, find Advanced and click on it. Scroll down and locate the Network section.
  5. Expand the dropdown menu and choose the same IP address you copied earlier.

Try streaming again with these changes applied. The problem should no longer bother you. 

Conclusion

Nobody knows why this error happens, but dealing with it can certainly be frustrating. Thankfully, there are quite a few proven solutions that have worked for many Twitch users.

Now that you know how to apply them, you should be back to streaming without any interruptions!

Related Reads

Fix: Oops! We Encountered An Unexpected Error On Twitch
Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.