Fix: Error Fetching Your Channel Information On Twitch (OBS/Streamlabs)

Are you getting the "error fetching your channel information" on Twitch in OBS or Streamlabs? We have 6 available fixes right here to help you out.

Experiencing issues while attempting to livestream on Twitch is not uncommon. These challenges may vary from settings that aren’t properly set up to difficulties with Twitch’s services.

Fortunately, nearly every problem is quite simple to handle if you are aware of the correct techniques to utilize.

This guide provides multiple solutions for the notorious “Error Fetching Your Channel Information” issue. If you’re currently dealing with it, read on to find out multiple efficient solutions for the problem.

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Fix 1: Change The Language In Streamlabs

Streamlabs

This is a renowned fix for users who see “Error Fetching Your Channel Information on Twitch.” It’s prompt and simple, so you should definitely attempt it as one of your initial fixes!

The fix requires switching from your current language to a different one, then switching back to the language you intend to use.

If this solves your issue, you should now be able to stream. If the problem persists, however, try the other solutions listed below.

Fix 2: Set Up Two-Factor Authentication On Twitch

According to this Reddit thread, which includes an answer from a member of the Twitch Support Team, adding two-factor authentication to your account should help you overcome the problem.

You can use Authy or enable SMS codes; whichever method works best for you. You also receive exclusive “2FA” emotes for doing so.

Fix 3: Start The Streaming App With Administrator Privileges

Whether you’re using OBS or Streamlabs, restarting the app with admin privileges should help you overcome the “Error Fetching Your Channel Information” issue. Here’s how to do this.

Log out of your account and exit the streaming program. Right-click its icon and select “Run as administrator” to start the app with admin privileges.

If this doesn’t work and you want to try reinstalling the app completely, be sure to run the installer with admin privileges.  

Fix 4: Run Auto-Optimizer In Streamlabs

Streamlabs has an Auto-Optimizer you can try, and it doesn’t require you to have a great deal of knowledge to use it.

To do this, follow the steps below:

  1. Open Streamlabs and click the cogwheel Settings button.
  2. In the General section, click Run Auto Optimizer.
  3. The optimizer will perform an analysis. Click Next when it’s done.

Try streaming and see if the issue persists. The Auto-Optimizer has assisted many users deal with this issue, so it might be precisely the solution you need.

Fix 5: Clear Your Browser Cookies

Browser Cookie

Clearing cookies to resolve the problem may seem like an unusual approach, but here’s what you must comprehend.

Even though you are using an application to stream, the application depends on your browser for certain interactions. As a result, clearing your browser cookies may solve your issue.

You can choose to clear specific cookies or all of them if you want to be more thorough. Do this in Chrome by following these steps:

  1. Open Chrome and click the three vertical dots in the top-right corner of your screen.
  2. Click on Settings and then Clear browsing data.
  3. In the “Basic” section, tick the empty box next to “Cookies and other site data.”
  4. Click Clear data in the bottom-right corner of the tab.

If the error persists, try binding Streamlabs to your IP. Read the following section for that method.

Fix 6: Bind Streamlabs To Your IP

This is another solution that has helped many users prevent the “Error fetching your channel information” message when attempting to launch a stream.

To bind Streamlabs to your IP, follow the steps below:

  1. Open Chrome and type “What’s my IP” into the search bar. Press “Enter” to get results. An alternative method is to use whatismyipaddress.
  2. Copy your IPv4 address. You’ll need it to continue.
  3. Open Streamlabs and click Settings, which should be in the bottom-left of your screen. The icon is a cogwheel.
  4. In the settings section, find Advanced and click on it. Scroll down and locate the Network section.
  5. Expand the dropdown menu and choose the IP address you copied earlier.

After applying these changes, throw another attempt at streaming. You should no longer encounter the problem. 

Conclusion

It’s still unclear why this error occurs, and dealing with it can be very frustrating, especially if you’re in a hurry to start a stream. Thankfully, the solutions listed above are confirmed to work by many users.

Now that you know how to overcome the issue, you should be able to return to streaming without any further interruptions!

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Bojan Veselinovikj
LinkedIn

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.