Fix: Twitch Password Reset Not Working

Having problems requesting a password reset on Twitch? No worries, we got you covered with this simple guide on how to fix the Twitch password reset issue.

Logging into your account before using Twitch ensures you have a personalized and more rewarding experience on the platform. This is similar to many other platforms encouraging you to sign up before using them.

However, as many of us have numerous accounts with unique credentials across multiple websites, it’s sometimes quite easy to forget some or all of our login details.

This shouldn’t be of any genuine concern, though, as today, almost every platform of Twitch’s caliber has a user-friendly password reset system.

Twitch password reset
Twitch’s account recovery and password reset system.

But what happens when the password reset function stops working? Find out in the guide below that shows you exactly how to fix this problem with ease.

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Why Can’t I Reset My Twitch Password?

In the past, many users reported problems when trying to reset their Twitch passwords. This list of Reddit threads will help you see what different users had to say when encountering the same issues.

The origin of this error is unknown, but there are a few solutions that should help you overcome it.

This problem is usually on Twitch’s end, which means you can’t do anything other than contact the support team. Sometimes, however, it’s a minor issue on your end that can be easily addressed by applying the methods in this guide.

Fix 1: Clear Your Browser’s Cookies And History

This method helped the majority of users, and it’s easy to do, especially if you follow the steps and images below.

Here’s what you need to do if you’re using Chrome.

  1. Open Chrome on your PC and click on the three vertical dots located in the top-right corner of your screen. On the dropdown menu, select “Settings” to access the main panel.
    Twitch Can Not Change Username
  2. Scroll down until you see the “Privacy and security” tab. You will need to click on the first option, “Clear browsing data.”
    Twitch Will Not Let Me Change Username
  3. Select the “Basic” tab from the two headers at the top of the panel, then tick all the boxes next to the various options. Select “All time” in the time range field, and finish by clicking “Clear data” in the bottom-right corner.
    Can Not Update Twitch Username

Now you have successfully cleared your browsing history, cookies, and other site data from Chrome.

Revisit Twitch and try resetting your password. It should now work without any further issues.

Fix 2: Use A Different Browser Compatible With Twitch

Some bugs and errors of this type are connected with your chosen browser. The quickest, easiest way to overcome this issue is to simply switch to a different browser. Don’t worry, you will only need to do this temporarily.

As there are many browser choices out there, and they are largely a matter of personal preference, you might be unsure which browser to switch to. If you feel that you need a bit of help, we have a guide exploring this topic, which might be of use!  

Fix 3: Check Your Spam And “Junk” Folders In Your Inbox

This is a common solution to the problem, as password-reset emails often end up in our spam and junk folders.

Make sure to check these two folders, as the link for resetting your password might be in one of them. If this happens, be sure to mark the sender and all emails from them as safe so the problem doesn’t reoccur in the future.

Double-check that the email was legitimately sent by Twitch before marking anything as safe.  

Fix 4: Contact Twitch Support Team For Further Assistance

Twitch encourages its users to contact the support team for almost any difficulty they encounter on the platform.

As it is essential to change your password, you can expect to receive a fairly quick reply from the support team.

If you need assistance, you can send a request to Twitch’s support team here.  


By following this guide, you should be able to reset your Twitch password and create a new one that is easier to remember or more secure than your previous password.

Doing this too frequently could cause Twitch’s security system to detect “questionable behavior” on your account and temporarily freeze it.

It is important to store your passwords somewhere safe and secure, so you can retrieve them if you forget them.

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Bojan Veselinovikj

Bojan is a video-game developer and a tech enthusiast. Combining these two passions allow him to keep you informed on everything that's new in this fast-paced digital world.